Employee Response to Difficult Conversations Roll Call
Course Length: 3 Minutes
Meet your Instructor
Christine Massengale, ENP, RPL
Expertise:
Dispatch Coordinator
Tennessee Highway Patrol
Christine Massengale is a Public Safety Communications Leader with over 27 years of progressive experience and increasing responsibility, including 17 years combined in supervisory and training/quality assurance roles. She is an Emergency Number Professional (ENP) and Registered Public Safety Leader (RPL), both professional certifications which enhance her training and technical knowledge to successfully manage the four consolidated dispatch centers for the Tennessee Highway Patrol. Her first-hand experience working with Public Safety P25 Land Mobile Radio and Broadband communications as a front-line operator, Communications Unit Leader (COML), tactical dispatcher, instructor, and supervisor give her the necessary insight to understand the communications needs and capabilities of both dispatch and field personnel. She makes technology and purchasing recommendations and signs off on division expenditures. She prioritizes and manages a broad range of responsibilities and deadlines to ensure efficiency, effectiveness, and quality of performance and compliance to internal processes and industry standards.
Other Courses from Christine Massengale, ENP, RPL
Employee Response to Difficult Conversations Roll Call
Performance Issues with Telecommunications Personnel Roll Call