Course Category | Virtual Academy

COURSE NAME

COURSE OVERVIEW

Cumulative and critical incident stress have a profound impact on 9-1-1 professionals both on and off the job. If we are going to thrive in our careers, we need to move beyond awareness and take practical steps to prepare ourselves for the journey ahead. Most of us have the information, but how do we spark transformation? This course explores the types of stresses we encounter, provides tools to meet the demands of the 9-1-1 profession, and empowers us to experience transformative joy. Come learn what to pack, and what not to pack, in your 9-1-1 emotional survival backpack.

In this course, Stephen James Johnson will equip leaders in communication centers with the communication skills needed to navigate and implement change in the workplace. The course focuses on motivational interviewing techniques to foster collaboration, build rapport, and empower team members to embrace change, leading to improved team performance and higher retention rates.

This course explores the legal implications of using drones, license plate readers (LPRs), and pole cameras in law enforcement. Anthony Bandiero will cover Fourth Amendment concerns like privacy and surveillance, and emphasizes the importance of balancing crime control with individual freedoms. By understanding the legal boundaries and best practices for using these technologies, law enforcement officers can effectively utilize them while upholding constitutional rights.

This course focuses on the complexities of warrantless home entries. It covers crucial Fourth Amendment aspects, emphasizing the significance of curtilage—the area around a home treated as the home itself. The course explores exceptions allowing warrantless entries, such as hot pursuit, imminent evidence destruction, preventing escape, and emergency aid. Instructor Anthony Bandiero, a legal expert specializing in search and seizure, guides officers on conducting these entries lawfully and ethically. Understanding these concepts is vital for officers to uphold constitutional rights while effectively carrying out their duties.

This course is intended to develop actionable leadership skills and tools of leadership topics for 9-1-1. Top trainers will cover Next Generation Leadership, Leadership and Career Development Concepts, Hiring for Success, Career Development Programs for Employee Retention, Diversity Intelligence in 9-1-1, Policy Primer, Building a Gold Star Recognition Program, and Difficult Conversations.

This course is designed for law enforcement officers working in a school environment. The course covers how the Fourth Amendment applies to School Resource Officers (SROs) and their interactions with students. Anthony Bandiero will discuss the legal basis for SRO searches, including important court cases and the development of the TLO standard; best practices for SROs conducting searches, including working with school administrators and using non-coercive tactics; special considerations for searches involving juveniles, including Miranda rights and consent searches; and suspicionless searches, such as the use of metal detectors and canine sniffs.

The United States is changing so fast that we need people in leadership positions who understand how culture is changing and can help implement methods and training to adapt to the changing culture. In this course, Rich Jessup will discuss the ways that the culture in a department can affect leadership and leadership can affect the culture, the current challenges for law enforcement and how they can affect the culture, and how to get the right people in the right position to create the culture you want in your department.

In this course, Dan Greene, Graham Tinius, and Jenny Hall will discuss the importance of the culture of an FTO program, best practices for the evaluation process, how to measure performance, and core components of an FTO program.

This session emphasizes the importance of ethical behavior as a public official. Participants will explore principles like honesty, integrity, and confidentiality, which are crucial to dispatching operations. They'll learn a decision-making framework for handling ethical dilemmas and review real-life case studies. The session also addresses misconceptions about ethics, the lines you should never cross, and strategies for maintaining public trust and keeping you out of the hot seat.

In today’s fast-paced world, maintaining a positive outlook can often feel like an uphill battle; however, this course is designed to equip you with insightful strategies to cultivate enduring positivity in your daily life. We will explore positivity and understanding its profound impact on mental health, relationships, and personal achievements. You will learn how to break free from limiting beliefs, navigate life’s challenges with grace, and create a mindset conducive to joy and fulfillment.

This session will focus on advanced troubleshooting techniques for 911 dispatchers and supervisors, incorporating essential legal requirements and addressing the latest technological challenges. Attendees will gain a deep understanding of how to manage and resolve issues related to Multi-Line Telephone Systems (MLTS), p-ANI, and evolving emergency communication technologies. Additionally, we will cover critical legislation such as Alyssa's Law, Kari's Law, and the Ray Baum's Act, ensuring that participants are well-versed in compliance and best practices.

This course is designed to empower first responders with knowledge and tools needed to improve overall mental and physical well-being. We will discuss nutrition, movement, self-care strategies, and wellness techniques to offset the health implications of high stress as a first responder.

Whether you are a frontline communicator, CTO, supervisor, command staff, or beyond, your ability to provide effective feedback is crucial to organizational development, but who teaches you how to provide effective feedback? This course is a deep dive into what is feedback, when to provide it, and how to provide it effectively to produce organizational change.

Low Confidence, Over Confidence, Flippant, Over Agreeable, Dense, are all descriptors used to label trainees. Learn how to identify these traits but more importantly where they come from and how to overcome them. During this session you will reflect on your training journey, identifying memorable traits of your trainers. Learn techniques to develop trust and open communication in the pursuit of creating productive team members!

Communications Training Officers (CTO) play a pivotal role in developing the skills and confidence of new and experienced Public Safety Telecommunicators. This training will explore three key teaching styles—Directing, Discussing, and Delegating—and how to apply them effectively to meet the diverse needs of trainees.

Start your day with a burst of motivation and be part of a transformative experience that will ignite new possibilities and propel you towards success. This high-energy session promises to set the stage for a day of innovation and inspiration, featuring influential thought leaders who will share their insights and game-changing ideas.

Integrating "Tapping for 911" professionals will be introduced with an accessible handout on this highly effective tool for reducing stress and increasing productivity in the public safety environment. Based on the concept of acupuncture, attendees will be taught how to access their nervous system whether sitting at a console, in the office or riding in a squad car.

This course will go through the basics of GIS to prepare attendees for a more thorough understanding of their “map.” Using the basic knowledge, the course will then speak to specific opportunities within their operation to collaborate with GIS personnel and public safety personnel to help enhance the data as well as enhance the information being provided to public safety personnel in the field.

Public speaking is a powerful tool for career advancement. When you speak confidently in front of others, it demonstrates leadership, communication skills, and the ability to influence and inspire. These qualities are essential for taking on more significant roles within an organization. Effective public speaking helps build credibility, expand a professional network, and make a lasting impression on key stakeholders. This course will focus on high level examples and exercises to help with leading meetings, pitching ideas, or representing your company at events. The ability to articulate your thoughts clearly and persuasively can open doors to promotions, new opportunities, and greater recognition in your field.

We each have the ability to contribute to the success of federal reclassification. Did you know that the Bureau of Labor Statistics (BLS) randomly collects job descriptions as part of their research to classify Public Safety Telecommunicators? They collected 1,000 job descriptions in 2018, contributing to the classification of "clerical." Agencies across the country must update their documentation in anticipation of the next round of BLS research, which is coming in the next few years. Come learn who, what, when, why, and how to update your job descriptions, document technology used, and document policies and procedures to give 911 professionals the best chance at federal reclassification.

This compelling session will feature a dynamic lineup of trailblazing women who have broken barriers and transformed the landscape of emergency response and leadership. Through engaging discussions, personal stories, and strategic insights, you'll gain valuable perspectives on overcoming challenges, fostering resilience, and driving impactful change. Join us to connect with fellow leaders, enhance your skills, and be inspired by the exceptional women shaping the future of 9-1-1 and beyond.

This session will address one of the most common issues facing communications centers around the country today. The largest workforce in America today is made up of “Baby Boomers”, by 2029 most of them will have reached retirement age, leaving behind a wide range of experiences and knowledge. The only way to successfully work through a multi-generational workforce is to acknowledge there is an issue. Whether it’s new training methods or changing leadership styles, or even harvesting the experiences of tenured employees, we will begin the conversation and offer some ideas to successfully navigate these changing times.

The class will be about the factors that make it hard to say no and then give some practical advice on how to develop the skill of saying no.

Start your conference experience off right with our dynamic Morning Kickoff Session! This energizing opening event is designed to ignite your passion and set the tone for a day of inspiration and innovation. Join us as we unveil the conference highlights, hear from our keynote speakers, and connect with fellow attendees in an engaging and interactive environment.

There's always that one person at work who never has anything positive to say, riles up other team members, and makes work life miserable. In order to have effective agencies, we've got to proactively deal with these difficult and toxic employees. The most important thing when dealing with dysfunctional or toxic people is you have to take action from the first line supervisor. In this course, Dr. Marshall Jones will discuss the cost of difficult and toxic employee performance, how to deal with difficult employees, and how leaders can prevent toxic employees.

This course will cover major legal updates in New Mexico legislature. Chief Rodney Paris will discuss recent trends, court cases, and recent legislation affecting law enforcement in New Mexico.

An interagency agreement is the process of agencies working together towards a common purpose or goal. They are vital for crisis situations that an agency may not have the resources to resolve. In this course, Sgt. Justin Witt will discuss what interagency agreements are, who should be included in these agreements, and the importance of clear expectations and guidelines.

In this course the student will learn what MLTS is as well as best practices for handling MLTS calls. We will also discuss why MLTS Compliance is important in addition to the story behind Kari’s Law and Ray BAUM’s Act.

Because people are living longer today, we have more generations in the workforce interacting with each other than ever before. This can make leading your officers more complicate as officer from different generations may have different motivations, communication styles, and values. In this course, David Rausch will discuss how to work more collaboratively with someone from a generation different from your own and how to utilize the strengths of each generation to create a more positive and effective work culture.

Sick Building Syndrome is a situation in which occupants of a building experience acute health effects that seem to be linked to time spent in a certain building, but there's no specific illness that can be identified as the cause. There are things that are in your space that could be affecting your ability to do your job and your quality of life. In this course, Jenny Mason will discuss the causes of Sick Building Syndrome, what can make this syndrome worse, and what can be done to prevent Sick Building Syndrome.

This training focuses on the first time first line supervisor, somebody who's about to get promoted or who just got promoted and now they're settling into their role as a leader. In law enforcement, we are very accustomed to responding to things as single officer response. However, once you become a supervisor, you are now responsible all of your people. In this course Sgt. Justin Witt and Michael Warren will discuss the responsibilities of being a supervisor, the best ways to develop an individual through effective training, and the importance of accountability.

Yoga is often viewed as intricate movements only for the flexible, but this is not accurate. Yoga and breath work can have tremendous benefits, especially for first responders. In this course, Natalie Hunt will demonstrate activities that release tension, integrate mind-body breath, and create space for mental and physical relaxation.

This course explores leadership styles, our ideas about leadership and gender, and the female-driven experience. This is not just a topic about women. All humans have different styles and experiences, and there are other people who may resonate with the experiences and the styles that referred to as female driven, and diversity in leadership and leadership style will lead a more effective agency. In this course, Jenna Streeter will discuss the social mindset around leadership and female-driven experiences and how to navigate gender and leadership differences and identify behavior that impedes their progress.

Most first responders admit to struggling with nutrition and struggling with health concerns. This is often due to the long-term stress, elevated cortisol, and the daily habits of a first responder. In this course, Natalie Hunt will discuss action steps to help students build healthier habits, how to shop for healthy options that are affordable, and how to pre-prepare breakfast, snacks, and lunch to help them eat healthy even in a high demand schedule.

The best way correction officers can keep their community safe is by reducing risk in the people committed to your care of supervision. In this course, Amy Reynolds will discuss what risk is, what works to address risk, and how to classify risk factors.

This course will cover the requirement of Human Trafficking of the Georgia Peace Officer Standards and Training Council. Michael Warren will discuss the types of human trafficking in Georgia state law, the elements of trafficking of persons for labor or sexual servitude OCGA §16-5-46, and human trafficking indicators based on officer observations.

This course will cover the requirement of Gang Awareness of the Georgia Peace Officer Standards and Training Council. Michael Warren will discuss what a criminal street gang is, how to identify signs of criminal street gang activity, and the signs and symbols used by criminal street gangs including traditional street gangs and outlaw motorcycle gangs.

Yoga is often viewed as intricate movements only for the flexible, but this is not accurate. Yoga and breath work can have tremendous benefits, especially for first responders. In this course, Natalie Hunt will lead the student through exercises designed to offset physical tension, reduce stress and anxiety, and overall improve physical and mental well-being.

In this course, Tom Vitacco will discuss the philosophy behind forfeiture and the extent to which it is appropriate, defenses to forfeiture, post seizure procedures, and other considerations in forfeiture cases.

Texas

In this course, Tom Vitacco will discuss the purpose of the Child Safety Check Alert List (CSCAL), the differences between a missing person report and CSCAL, and the update to Family Code 261.301 Investigation of Report.

This course was designed to cover the bills passed in the 88th legislative session, which affect most peace officers of the State of Texas. This material is a general summary of selected court cases and changes to Texas’ statues that govern the laws enforced along with the administration of law enforcement officers and agencies.

Effective communication is foundational to pretty much everything else, especially for people in leadership positions. Communication is something we have to do on a daily basis and getting better at it improves what we are able to accomplish, not just individually, but also as a team. In this course, Dr. Davis will discuss the importance of effective communication in leadership, barriers to communication, and the importance of building relationships through communication.

Because they work in a high stress environment, it is vital for telecommunicators to learn tools to better care for and nourish their body. In this course, Natalie Hunt will discuss activities that activate the parasympathetic nervous system, breathing techniques that can reduce stress, the importance of sleep and how to get a good night’s rest, examples of balanced, healthy meals, and how to become an advocate for health in your PSAP.

The only interaction many civilians have with law enforcement is through the media they consume. For this reason, it is vital that officers to learn how to be a positive and effective communicator with the media because if the media does not get a story from the agency, they will make their own story. In this course, Renee Yax will discuss the media’s role in incidents officers are responding to, the different types of responses to the media, and what basics to give on scene, if any, to the media.

A correctional officer is able to gather a lot of information inside their facility that can help prevent fights, assaults, the smuggling of drugs, and crimes being committed outside. Jail intelligence is the biggest thing a correctional officer can do to ensure staff are protected, inmates are protected, and that liability is mitigated. In this course, David Schilling will discuss the purpose of jail intelligence, how to manage informants and sources, and the importance of collaboration with external law enforcement agencies and partners.

GIS 102 s a GIS training course presented by the Tennessee Emergency Communications Board. James Wood will go through the GIS Data Standards for NG9-1-1 for Emergency Communications Districts of Tennessee. In this second section of the course, Mr. Wood will discuss the modeling specifications, addressing considerations, i3 cutover prerequisites, and the TDMS.

In jails and prisons, a small crisis such as a fight could grow quickly into a larger crisis. Understanding the different stages of a crisis is vital to help deal with the crisis and bring the detention facility back to safe, normal operation. In this course, Mike Cantrell will discuss the stages of a prison crisis, tactical decision-making, and leadership during crisis.

In jails and prisons, a small crisis such as a fight could grow quickly into a larger crisis. Identifying anomalies in baseline behavior and having a willingness to act will help officers recognize and deal with crisis before they grow. In this course, Mike Cantrell will discuss how to determine and maintain physical security of prisons and the importance of recognizing anomalies in the prison.

In this course, Bob Greenwood will discuss how to maintain prison and personal safety through cell, common areas, and body shakedowns and how tocontrol the amount of contraband that is entered into your correctional facility.

Correctional officers are an extended branch of the criminal justice system and face the same challenges as law enforcement officers on the street. One of those challenges is protecting the crime scene. In this course, Gary York will discuss what actions to take when you come upon a crime scene and what to do after you secure a crime scene.

There has always been a long-standing focus on what individuals can do to enhance their health and wellness; however, any gains that an individual might make in their individual intervention will be less impactful and less long-lasting if their PSAP is suffering. In this course, Dr. Michelle Lilly with discuss the current challenges that affect employee health and wellness in PSAPs, organizational level interventions that can be implemented to enhance health and wellness in employees, and ways to engage mental health practitioners to work with PSAPs who offer gold standard treatments.

In this course, Gary York will discuss how to recognize and combat inmate manipulation tactics, including the phases of inmate manipulation and what to do if you find yourself in one of these phases, how to deal with tactics inmates will use to distract, deceive, or lure correctional officers, and common mistakes made by officers and civilians.

Telecommunicators face many challenges in PSAPs that they have no control over, which can cause an immense amount of stress. This course will help telecommunicators think about different ways that they can approach those stressors, particularly things that they cannot control, and ways to bolster their resilience. In this course, Dr. Michelle Lilly will discuss resilience mindset and provide work-related and non-work-related examples and how values-driven living that can bolster resilience.

It is vital for telecommunicators to have a basic understanding of how radio communications work and the limitations and pitfalls they can encounter while using the system because radio communications is a lifeline between the telecommunicator and those in the field. In this course, Jamie Taylor will discuss radio technology and equipment, radio discipline, common pitfalls in radio communication, and the rules set out by the FCC.

Moral injury is a recent phenomenon in the clinical psychology literature, but from preliminary evidence, we know that first responders are at risk of experiencing morally injurious events that lead to telecommunicators struggling both mentally and physically. In this course, Dr. Michelle Lilly will discuss what moral injuries are, the positive benefits of disclosure and peer support, and how seeking the assistance of a trained mental health practitioner is their best way of processing and recovering from these events.

There is a lot of misinformation about PTSD, the symptoms of it, the prevalence rate, and it is vital for dispatchers to get accurate information so they can more accurately identify their risk for PTSD. We all tent to want to cope with traumatic events by avoiding thinking about them, but when we rely on avoidant coping to manage our distress, it has an increased likelihood of prolonging our distress over time. In this course, Dr. Michelle Lilly will discuss PTSD and its symptoms, the prevalence of PTSD and related conditions in 9-1-1, and some treatment options of PTSD.

The lack of trust the public has in law enforcement is at an all-time low. That lack of trust effects everything in law enforcement including liability, recruiting, retention, and their ability to do their jobs in the community. In order to rebuild the public trust, law enforcement needs the public to see them enforcing the laws in an ethical and constitutional manner. In this course, Commander Jason Meier will discuss what constitutional policing is and how it should encompass all we do in law enforcement.

A lack of trust between a community and a law enforcement agency can prevent collaboration and relationship building. To be good at community engagement and community policing, you have to put in the work every single day to build trust with your community. In this course, Jill Lees will discuss the key components of community policing, how to use the SARA model to analyze what your community needs, and how to recognize and take opportunities to engage with your community and build trust.

A significant part of an officer’s job is working around individuals in crisis or with mental illnesses. It is vital for officers to be able to define trauma, know what it looks like, and how to respond to it. In this course, Becky Haas will discuss how trauma effects the brain, the prevalence of trauma, and best practices for reducing trauma on scene.

It is a myth that there are leaders and there are followers. Everyone's a leader. Whether you are a frontline dispatcher or a supervisor, you lead from where you are. It only takes one person to help empower people and get buy-in to change things for the better. In this course, Dru Clarke, ENP, will discuss how to create a clear vision of what leadership looks like on each level, how to shift into new leadership paradigms, and how to develop ways of coaching and mentoring.

Having a sense of purpose as a telecommunicator will ignite passion and fuel your performance. Your purpose is a living, breathing, dynamic identity within you that will help you find the solutions for many of the problems you face in your PSAP. In this course, Dru Clarke, ENP, will discuss the key principles of purpose and ways you can create the conditions necessary for your purpose to naturally unfold.

Human trafficking is one of the most prevalent crimes, yet it's very infrequently prosecuted on a daily basis. There are thousands of victims across our country who are being exploited that deserve better in life. The success of human trafficking cases is going to be directly dependent on how we treat our victims. In this course, James Isaacs will discuss the signs and indicators of trafficking, some best practices for conducting human trafficking investigations, and how trauma influences behavior of victims.

Digital evidence is more prevalent than DNA and fingerprints in most cases nowadays, and they say on average, a person is captured on video surveillance at least 75 times a day. It's hard for criminals to do anything now without some kind of digital evidence being left behind. In this course, James Isaacs will discuss the difference between long-term vs. short-term storage, how to collect digital evidence, and how to isolate devices from their network.

In the law enforcement profession, an ethical mishap at one agency can impact agencies around the country. Now more than ever, officers need the moral courage to intervene when they see fellow officers are starting to go down the wrong path. Officers need introspection on their own code of ethics as well as group discussions to identify issues that officers and agencies are facing. In this course, Neal Rossow will help encourage those introspections and discussions by explaining ethical frameworks, an officer’s duty to intervene, and ethical conduct in the police organization.

In this course, Dawn Shumway discuss some tools help foster effective communication with your caller, human responses and why what may seem irrational is actually rational, some word tips that will add tools to your toolbox for everyday use, and the importance of being kind.

In this course Leah Missildine and Sara Weston, PMP, ENP will talk about the fears and objections to next generation 9-1-1 and emphasize the importance of telecommunicators asking questions and having a voice in the future of their centers and in the future of 9-1-1. They will explain the benefits of embracing this new technology, outline basic NG9-1-1 terminology, and discuss what you can expect at your center when transitions to NG9-1-1.

To be truly effective, a CTO must be effective at both providing instruction to trainees in a one-on-one exchange and in a classroom environment. The 9-1-1 training blueprint teaches CTOs how to create an experience that leaves the trainee feeling confidently prepared for the next step in their journey. In this course, Dominique Mathis, MS Ed will discuss the current teaching styles, how to get maximum learning impact, and how to overcome challenges posed by working as a team with other classroom instructors.

This rollcall training covers three main points of an effective trainer. For more detailed training on this topic, see course The 911 Training Blueprint.

This rollcall training reviews the three main styles of learners, which is vital to help CTO’s better train employees. For more detailed training on this topic, see course The 911 Training Blueprint.

This rollcall training talks about some of the reasons having an opponent come to you is advantageous to officer safety. For more detailed training on this topic, see course “Officer Survival Basics".

This rollcall training talks about some problems with Ask, Tell, Make, and how it is not applicable to every situation. For more detailed training on this topic, see course “Officer Survival Basics”.

This rollcall training discusses how the words you choose to use can help control and prevent escalation of a situation. For more detailed training on this topic, see course “Officer Survival Basics”.

This rollcall training discusses four tactical concepts that can increase officer survival when applied correctly. For more detailed training on this topic, see course “Officer Survival Basics”.

This brief rollcall training reviews four color awareness codes that describe someone’s state of awareness, and how it applies to you on the street. For more detailed training on this topic, see course “Officer Survival Basics”.

This rollcall training discusses the origin of the OODA Loop and its practical application for officer survival. For more detailed training on this topic, see course “Officer Survival Basics”.

This rollcall training covers some of the ways that changes in technology are benefiting call centers. For more detailed training on this topic, see course “Next Generation 9-1-1 Basics”

This rollcall training discusses why changes in technology has led to the need for NextGen 9-1-1. For more detailed training on this topic, see course “Next Generation 9-1-1 Basics”.

This rollcall training discusses why many telecommunicators fear Next Generation 9-1-1. For more detailed training on this topic, see course “Next Generation 9-1-1 Basics”.

This rollcall training defines what critical listening is and how it is vital to telecommunicators. For more detailed training on this topic, see course “Active Listening Skills”.

This rollcall training defines what empathic listening is and how it is vital to telecommunicators. For more detailed training on this topic, see course “Active Listening Skills”.

This rollcall training defines what active listening is and how it is vital to telecommunicators. For more detailed training on this topic, see course “Active Listening Skills”

This rollcall training covers some guidelines to help you plan your time more effectively. For more detailed training on this topic, see course “Time Management”

This rollcall training discusses helpful ways you can say no when you are unable or unwilling to do something asked of you. For more detailed training on this topic, see course “Time Management”

This rollcall training discusses the SMART acronym for effective time management. For more detailed training on this topic, see course “Time Management”

This rollcall training discusses some of the things followers need from their leaders to make them better employees. For more detailed training on this topic, see course “Followership".

This rollcall training discusses the different followership styles to help you identify which style you are. For more detailed training on this topic, see course “Followership”.

This rollcall training discusses some ways you can support your leaders to help your team succeed. For more detailed training on this topic, see course “Followership”.

This rollcall training discusses the roles and responsibilities of meeting attendees and why those roles matter. For more detailed training on this topic, see course “Making Meetings Matter”.

This rollcall training discusses the elements of determining the purpose of a meeting and why a meeting with no agenda or purpose is a waste of everyone’s time. For more detailed training on this topic, see course “Making Meetings Matter”.

This rollcall training covers the seven main points of what an effective meeting should contain. For more detailed training on this topic, see course “Making Meetings Matter”.

Officer safety and survival is essential for officers to successfully get through their career in one piece, mentally, emotionally, and physically. In this course, Duane Wolfe will discuss the strategies of officer survival basics, the benefits of time, distances, and cover, action vs. reaction, cover and concealment, and other officer safety strategies to help officers perform their jobs professionally and safely.

Bloom’s Taxonomy is a large structure that shows the progression from one level of learning to another, and just having knowledge of this structure can help training programs become more effective and faster. In this course, JC Ferguson will discuss the three domains of learning and how to develop curriculum for initial education, continuing education, training plans, and performance improvement plans.

In this course, JC Ferguson will discuss how to listen empathically and critically, how to feel what someone else if feeling, and how to answer why people are doing things so that you can pick up as much information as possible that will help achieve the best outcome of a call.

In this course, Jana Kemp will teach students how they can reclaim their day through time management. We will discuss being realistic about your use of time, how to say no when needed, and how to identify what we can do as individuals and what maybe we can team up with someone else to delegate but not dump the task.

No matter what position we hold, we all report to someone and have directives we must follow. The success of effective organizations and great systems do not solely depend on leadership. They depend on the ability of the masses to follow through and carry out the leader’s initiatives. It’s time we realize that the culture and well-being of our Emergency Communication Centers would benefit immensely from incorporating a “focus on following” to our professional development offerings. This course is for everyone who works within a chain of command and is interested in sustaining mission-driven teams.

Everyone has meetings, whether it's one-on-one, a phone call, a scheduled briefing meeting, or a leadership team that's coming together to make decisions. We all need to have the structure and the safety of that structure to make the meetings effective and meaningful for the people who attend them. In this course, Jana Kemp will discuss agenda setting elements, facilitation tools that can increase briefing effectiveness, and post-meeting action.

Responding to special needs individuals is a very frequent occurrence for law enforcement and it's important to understand the differences, not just in how they see the world, but how they interact with it. In this course, Dr. Davis, PhD, will explain the difference between mental disorders and developmental disorder, the calls for service that might involve special needs subjects, and de-escalation methods to be employed with special needs subjects who may be in crisis.

The American Psychological Association estimates that approximately half of all Americans will qualify as having a mental health issue or a mental disorder in their lifetime. When that much of the population has an ongoing issue, it's important for law enforcement to not just understand that the issue is there, but also to understand more about it and how to respond to it. In this course, Dr. Davis, PhD, will discuss the importance on focusing on behaviors, not labels or diagnoses, how to be A-PART of the solution, and the value of proactively responding to community members with mental disorders.

As a first line supervisor, it is vital that you get your officers to work as a team to achieve your common goals. In this course, Captain Mark Candies will cover how to start building a team, how to create positive relationships with and between your officers, and how to maintain those relationships.

The 9-1-1 profession is changing dramatically, so it is more imperative than ever that agencies have a great policy manual that is kept updated and relevant. In this course, Doug Showalter and Leslie Whitham will discuss how to write policies, how to maintain relevant policies for your communications center, and how to review policies and strengthen them.

Agencies across the country are facing staffing issues. Employees at all levels need to be empowered to be part of their agency’s recruitment program. In this course Leslie Whitham and Doug Showalter are going to discuss how to end staffing issues by improving recruitment, interviews, and onboarding.

988 is our newest 3-digit helpline, launched in July 2022. This session will discuss the history of 988, it's launch, and the work being done in 911 communities with our 988 partners. We will offer insights and best practicces derived from real-world examples and will identify how 988 can help 911, first responders, and your community!

Human Trafficking is designed to bring public safety telecommunicators inside the fastest-growing criminal enterprise in the world. Public safety personnel will learn the cause and what trafficking looks like in their communities. This class will cover questions to ask and how to process calls, as well as what to look for.

Join us for an immersive and cutting-edge virtual course designed to transform the way you approach emergency dispatching! In this interactive and informative session, we will explore the vital role of video technology in 911 dispatching and how it revolutionizes the ABCs of dispatching: Accuracy, Brevity, and Clarity.

Right now in 911, leaders are scrambling to find and keep good people, and the good people already serving at our centers are growing weary. In this session we bring you into intense discussion with two nationally acclaimed trainers--one a 911Pro who has "been there, done that" and the other a mental health pro specializing in 911 psychology: together they led development of the ANSI Standard to Protect the Wellbeing of 911 Professionals (2022). And together they will help you define a wise pathway to upholding your workforce's wellbeing and morale. Join us to gain the encouragement and vision you need to make it happen.

Every day, within our communication centers, a culture is growing — a culture that is impacted by multiple variables beyond our immediate control. This is why adding the proper catalyst is so important for establishing a positive work culture. During this session, we’ll share key tools and experiences for promoting a positive culture within your communication center — starting with your most important catalyst (Hint!.... It's you).

Being a leader is not an easy task. Let us be honest, you may have been called an “overpaid babysitter” at least once in your careers. Telecommunications Supervisors have one of the hardest roles in the Communications Centers. You are responsible for the day-to-day operations 24/7/365. After the completion of this course, you will be a proactive supervisor, apply techniques to engage your team, and develop characteristics/qualities to be an effective leader.

An ECC or PSAP’s most valuable asset is the people who sit in the seat, coordinating emergency response, 24/7, 365. Many agencies are leaders when it comes to providing their employees with personal and professional development. But what happens if you don’t happen to work for one of those innovative departments? Join us for this important discussion to learn how you can start investing in your own future - with or without your agency’s help!

Women in 9-1-1: Leading in a Now-Gen Era: This session is informal yet informative focusing on best practices in leadership in today's Now-Gen Era.

NexGen 911 Basics :Understanding technology in your center is a step into a leadership role, self-confidence, positive attitude. Understanding NG911 technology will lessen your fear of change and help ease anxiety. Know that NG911 is not a destination, it’s just what’s next (and it will always be here). Learn how NG911 is going to make the 911 system better on both sides of the call

Recognition programs help give telecommunicators a sense of appreciation that is lacking across the country. In this course, Leslie Whitham and Doug Showalter will discuss the importance of building a great recognition program at a communications center and how any level of employee can take steps to create a program which will lead to greater employee satisfaction and retention.

In this course, Sgt. Dan Greene will be talking about the changes law enforcement training needs to make in order to thrive in today’s world. He will discuss how training needs to be malleable, meaningful, and mission-focused and explain the ten cornerstone concepts that training should be rooted in.

Performance management helps officers align their own goals and objectives with those of their agency. In this course, Victor Lauria will cover the core concepts of performance management and how first line supervisors can use these concepts along with coaching to help their agency and officers better serve the community.

This rollcall training discusses the importance of listening not just for what a suspect says, but also what they don’t say during an interview. For more detailed training on this topic, see course “Basic Interview Techniques: Seeking the Truth.”

This rollcall training discusses the two main types of questions you should avoid asking during an interview. For more detailed training on this topic, see course “Basic Interview Techniques: Seeking the Truth.”

This rollcall training addresses what a direct question is when interviewing people, and how and when to correctly use direct questions. For more detailed training on this topic, see course “Basic Interview Techniques: Seeking the Truth”.

In this course, Sondra Wesley will explain what video to 9-1-1 is, identify elements agencies should consider when implementing video to 9-1-1, and positive impacts video to 9-1-1 can have for the telecommunicator’s mental health.

Virtual Academy is proud to present the next episode in the series, Going Beyond the Minimum, Getting Real with Reality-Based Training. Today, Michael will discuss ways that reality-based training can improve all training, not just force-on-force. Take a few minutes to check out this video to help yourself improve training in your agency Because You Deserve More.

Suicide by cop has been a phenomenon for years and it is becoming more and more prevalent. In this course, Chief Bobby Blankenship (retired) will help prepare officers for these situations by discussing indicators to recognize suicide by cop and discuss tools that can be used to help have a positive outcome for everyone involved.

In this course, Victor Lauria will be discussing basic interview techniques, focusing on how to determine if a suspect is being deceptive. This course will cover the difference between open-ended and direct questions, types of questions to avoid during interviews, and the types of responses suspects might give and if they indicate deceptiveness.

In this course, Victor Lauria will be discussing basic interview techniques, focusing on how to effectively gain information from witnesses, victims, and suspects. This course will cover the difference between interviews and interrogations, the three important questions that should be asked in every interview, and how to interview nervous suspects, angry suspects, and suspects acting superior.

Virtual Academy is proud to present the next episode in the series, Going Beyond the Minimum, Chest Compressions in Context. Today, Michael will give advice for how to add context to CPR training to make it more effective. Take a few minutes to check out this video to help yourself improve CPR training in your agency Because You Deserve More.

Virtual Academy is proud to present the next episode in the series, Going Beyond the Minimum, Getting Serious About Cover. Today's episode discusses elements to incorporate into training to teach and execute cover in a meaningful way. Take a few minutes to check out this video to help yourself improve the training of cover in your agency Because You Deserve More.

Virtual Academy is proud to present the next episode in the series, Going Beyond the Minimum, Tightening Tourniquet Training. Today, Michael will discuss ways that tourniquet training needs to change in order to save lives. Take a few minutes to check out this video to help yourself improve tourniquet training in your agency Because You Deserve More.

Law Enforcement is a noble profession, but it is a profession that continues to be under intense scrutiny. No part of the profession has escaped criticism, from our records section, 9-1-1 Centers, patrol, investigations, and administration. This highly interactive course will address the basis of missteps made by our professionals. Too many agencies focus on “things” as the remedy. While there is tremendous value to be found in these “things” emphasis must shift to the “think.” We must equip our personnel with the necessary skills to think critically and be adaptive in their decision making.

Virtual Academy is proud to present a new roll call series, Going Beyond the Minimum. We will be regularly releasing videos specifically designed for trainers, training supervisors, or aspiring trainers. Today's introductory episode sets the groundwork of what you can expect from this series. Take a few minutes to check out this video to help yourself improve Because You Deserve More.

In this course, Leslie Whitham, ENP, will discuss the value and importance of understanding the mission of your PSAP. She will talk about how to interpret your agency’s mission and how to apply that mission to your decision-making. This course will also help you develop a guide for action and making decisions

In this course, Leslie Whitham, ENP will discuss how to be prepared in your communications center before the phone even rings. She will outline some techniques that will help telecommunicators to rewire their brains to look at their jobs differently and be physically, emotionally, and mentally prepared.

This rollcall training discusses the three groups that may be giving attention to your report. For more detailed training on this topic, see course “Report Writing”.

This rollcall training discusses why you should include “Know, Do, and Believe” in your report. For more detailed training on this topic, see course “Report Writing”.

This rollcall training discusses why report writing is vital in your job. For more detailed training on this topic, see course “Report Writing”.

This rollcall training discusses the importance of “failing forward” (recovering from your mistakes). For more detailed training on this topic, see course Training for Success.

This rollcall training discusses why it is imperative to make training engaging and something employees want to attend. For more detailed training on this topic, see course Training for Success.

This rollcall training talks about the importance of being willing to try new things when it comes to training. For more detailed training on this topic, see course Training for Success.

In this course, Jodi Springer will be discussing her experience in creating a public education program. She will discuss how to create content and materials to help train the citizens you serve and how to develop a better relationship between your agency, your responders, and the citizens you all serve

In this course, Michael Warren will talk about effective report writing. During this presentation, he will give you simple tools to help improve the quality of the reports you write including identifying the why of your report, determining your primary, secondary, and unintended audience, and discussing common mistakes to avoid when writing.

This rollcall training discusses why you should want to build a legacy and how you can make a difference every day. For more detailed training on this topic, see course The Power of Appreciation: Motivating Employees.

This rollcall training talks about why and how it is so important to show employees appreciation. For more detailed training on this topic, see course The Power of Appreciation: Motivating Employees.

This rollcall training discusses the importance of providing mentors to new employees to help them learn and succeed. For more detailed training on this topic, see course The Power of Appreciation: Motivating Employees.

Climate change has increased the risk for wildland fires around the world. There is an ever-increasing need for telecommunicators to prepare for wildland fire calls. In this course, Tracy Ertl will share best practices telecommunicators should follow during wildland fires. She will cover subjects such as data on wildfires, the National Fire Danger Rating System, the dangers fires pose to callers and first responders, and the need for specialized skills and responses to wildland fire calls.

This rollcall training discusses best practices for communications during a wildfire event. For more instruction on this topic, see course Dispatching Wildfires: Risks with Climate Change.

This rollcall training discusses the causes of wildfires and how most are human caused. For more instruction on this topic, see course Dispatching Wildfires: Risks with Climate Change.

This rollcall training details how climate change has required the BLM to employ year-round firefighters instead of only seasonal. For more instruction on this topic, see course Dispatching Wildfires: Risks with Climate Change.

This rollcall training covers how responding fire units set up a staging area at the scene of a high-rise fire. For more instruction on this topic, see course Fire Dispatching for High-Rise Buildings.

This rollcall training discusses the responsibilities of Rapid Ascent Teams (RATs) at high rise fires. For more instruction on this topic, see course Fire Dispatching for High-Rise Buildings.

This rollcall training discusses some of the challenges with communications that mid and high-rise fires may present. For more instruction on this topic, see course Fire Dispatching for High-Rise Buildings.

This rollcall training talks about different types of stress, including stress that is unhealthy and stress that is actually positive for you. For more detailed training on this topic, see course Physical and Mental Wellness Coping Strategies.

This rollcall training discusses some of the coping strategies in the law enforcement profession that are unhealthy for officers. For more detailed training on this topic, see course Physical and Mental Wellness Coping Strategies.

This rollcall training discusses the Orlando Pulse Nightclub mass shooting and how it led to standards for Fire and EMS response to active shootings. For more instruction on this topic, see course Active Threat Calls and the Fire Dispatcher.

This rollcall training discusses the acronym ASHER, what it is, and why it came about. For more instruction on this topic, see course Active Threat Calls and the Fire Dispatcher.

This rollcall training reviews statistics on active shooters and the alarming increase of such events in recent years. For more instruction on this topic, see course Active Threat Calls and the Fire Dispatcher.

This rollcall training discusses why it is important to not put off dealing with personal issues. For more detailed training on this topic, see course Interpersonal Communication with Family and Friends.

This rollcall training talks about ways you can improve your communication with family and friends. For more detailed training on this topic, see course Interpersonal Communication with Family and Friends.

This rollcall training discusses ways you can improve your relationships with your family and friends. For more detailed training on this topic, see course Interpersonal Communication with Family and Friends.

Michigan

In this course, Lt. Keith Wuotinen, JD, PhD will cover the changes in Michigan law for 2022 included consensual encounters vs. Terry stops, tips from anonymous callers, the hot pursuit exception, search and seizures, inventory searches, and ordering people out of their homes.

In the world of positive psychology, appreciation is directly connected with improved mental health, which means happier employees. In this course, Doug Showalter will explain how appreciating your employees can lead to more employee motivation as well as ideas and strategies for creating a sense of appreciation in your agency.

In this course, Doug Showalter will talk about how to train for success by evaluating your agency’s training program, creating an engaging training experience, and writing DORs that will help your trainees succeed.

This rollcall training discusses methods we can incorporate to help resolve moral conflicts we may encounter. For more detailed training on this topic, see course Blending Mission, Vision, and Values.

This rollcall training discusses the differences in the conscious and unconscious mind and how they affect our behavior. For more detailed training on this topic, see course Blending Mission, Vision, and Values.

This rollcall training highlights a mental health response unit and how it can be both a positive and negative issue for an agency. For more detailed training on this topic, see course Blending Mission, Vision, and Values.

This rollcall training gives some examples of different police departments' mission statements and why they are relevant. For more detailed training on this topic, see course Blending Mission, Vision, and Values.

This rollcall training discusses values from the perspective of “What’s Best for You," “What’s Expected of You”, and “What’s Best for the Group." For more detailed training on this topic, see course Blending Mission, Vision, and Values.

This rollcall training defines what mission, vision, and values are and how they affect your organization. For more detailed training on this topic, see course Blending Mission, Vision, and Values.

In today’s diverse environment, it is vital to know how to navigate and embrace diversity to create a safe and effective environment in the PSAP. In this course, Carl Smith shares his expertise in how to develop a mindset of curiosity rather than judgement, build trust, and create mutual respect and understanding in relationships.

This rollcall training discusses the importance of a quality promotional assessment process to identify and promote the best personnel within your agency. For more detailed training on this topic, see course Leadership and Career Development Concepts.

This rollcall training discusses ways you can encourage and motivate your employees, leading to better productivity and retention. For more detailed training on this topic, see course Leadership and Career Development Concepts.

This rollcall training talks about why having a career development program is crucial to employee development and retention. For more detailed training on this topic, see course Leadership and Career Development Concepts.

This rollcall training discusses how to look objectively at yourself and assess your potential. For more detailed training on this topic, see course Career Development Programs for Employee Retention.

This rollcall training talks about why having a personal mission, vision, and value statement is so important to your career development. For more detailed training on this topic, see course Career Development Programs for Employee Retention.

This rollcall training discusses some of the options available in developing your career, including the importance of FTOs in career development. For more detailed training on this topic, see course Career Development Programs for Employee Retention.

This training discusses five items to assist you in cultivating diversity intelligence. For more detailed training on this topic, see course Diversity Intelligence in 9-1-1.

This training discusses the importance of being conscious of your biases and how to best deal with those biases. For more detailed training on this topic, see course Diversity Intelligence in 9-1-1.

This roll call training defines what diversity is and why it is such a complex topic. For more detailed training on this topic, see course Diversity Intelligence in 9-1-1.

This rollcall training discusses some of the ways you can encourage and motivate your staff to complete training. For more detailed training on this topic, see course Creating Effective Training Programs: A Discussion.

This rollcall training discusses how online training can reduce your expenses and complement a diversified training program. For more detailed training on this topic, see course Creating Effective Training Programs: A Discussion.

This rollcall training discusses how to create a training program with limited resources. For more detailed training on this topic, see course Creating Effective Training Programs: A Discussion.

This rollcall training discusses the challenges of dealing with both very young and very old callers and victims in EMD calls. For more detailed training on this topic, see course EMD: Back to Basics.

This rollcall training covers the four components of negligence in EMD. For more detailed training on this topic, see course EMD: Back to Basics.

This rollcall training lists some of the basic responsibilities you have as an EMD. For more detailed training on this topic, see course EMD: Back to Basics.

This training covers the three key factors of communication and why they are so crucial to effective communication. For more detailed training on this topic, see course Applying Emotional Intelligence to Better Communication.

This training discusses some of the barriers you may encounter in communicating with others and how to overcome them. For more detailed training on this topic, see course Applying Emotional Intelligence to Better Communication.

This training defines the five key elements of emotional Intelligence. For more detailed training on this topic, see course Applying Emotional Intelligence to Better Communication.

This training talks about some of the ways employees may react when you have a difficult conversation with them and how you can respond to their reactions. For more detailed training on this topic, see course Difficult Conversations.

This rollcall training talks about the best ways to have difficult conversations and why you should be aware of your body language and other physical actions that may have a negative effect on your conversation. For more detailed training on this topic, see course Difficult Conversations.

This training discusses the importance of addressing performance issues with both experienced and new telecommunicators and how to best have those conversations. For more detailed training on this topic, see course Difficult Conversations.

This rollcall training discusses some of the benefits of a good quality assurance & quality improvement program in your comm center. For more detailed training on this topic, see course Quality Assurance: Improving Quality in the Communication Center

This rollcall training talks about the importance of a QA program and how it can also help reduce liability for your agency. For more detailed training on this topic, see course Quality Assurance: Improving Quality in the Communication Center.

This rollcall training discusses the elements of quality assurance and quality improvement in a telecommunications center. For more detailed training on this topic, see course Quality Assurance: Improving Quality in the Communication Center.

This rollcall training discusses the main differences between task-oriented and people-oriented individuals and how to better understand each one. For more detailed training on this topic, see course DISC Assessment: Building Connections.

This rollcall training talks about the different traits of outgoing and reserved personalities and how that changes the way you communicate and understand them. For more detailed training on this topic, see course DISC Assessment: Building Connections.

This rollcall training discusses the four major personality traits found in the DISC Assessment. For more detailed training on this topic, see course DISC Assessment: Building Connections.

This rollcall training discusses the role and importance of a fiduciary in your financial planning. For more detailed training on this topic, see course Pathway to Financial Wellness for Law Enforcement.

This rollcall training discusses how life insurance fits into your financial planning. For more detailed training on this topic, see course Pathway to Financial Wellness for Law Enforcement.

This brief rollcall training covers the key questions you need to answer when planning for retirement. For more detailed training on this topic, see course Pathway to Financial Wellness for Law Enforcement.

This rollcall training discusses the importance of utilizing a Certified Financial Planner to assist you with retirement planning. For more detailed training on this topic, see course Pathway to Financial Wellness for Law Enforcement.

This rollcall training discusses the importance of financial planning to maximize your retirement using the SMART acronym. For more detailed training on this topic, see course Pathway to Financial Wellness for Law Enforcement.

This rollcall training discusses why it is important to have a diversified portfolio as opposed to investing in a single stock index. For more detailed training on this topic, see course Pathway to Financial Wellness for Law Enforcement.

This rollcall training discusses some ways to build trust with those you dispatch to calls. For more detailed training on this topic, see course Building Trust on Both Sides of the Console.

This rollcall training covers the four stages of the communication cycle and why each one is so important. For more detailed training on this topic, see course Building Trust on Both Sides of the Console.

This short rollcall training discusses the importance of considering different perspectives when dealing with your field responders. For more detailed training on this topic, see course Building Trust on Both Sides of the Console.

This rollcall training talks about how change is constant and how to better cope with it. For more detailed training on this topic, see course Who Moved My Headset?

This rollcall training discusses the importance of using change for the better instead of fighting it. For more detailed training on this topic, see course Who Moved My Headset?

This rollcall training discusses events that cause major changes in 911 telecommunications. For more detailed training on this topic, see course Who Moved My Headset?

This rollcall training discusses different things a call-taker may hear that identifies that the caller could have special needs. For more detailed training on this topic, see course Understanding People with Autism for 9-1-1.

This rollcall training discusses the best ways to communicate with a caller who has a speech impairment. For more detailed training on this topic, see course Understanding People with Autism for 9-1-1.

This rollcall training discusses some red flags that you can inform officers of when dispatching to a call involving someone who may have autism. For more detailed training on this topic, see course Understanding People with Autism for 9-1-1.

This rollcall training discusses how two out of five individuals with autism also have seizures, and covers how stimming and seizures may be mistaken. For more detailed training on this topic, see course Understanding People with Autism for 9-1-1.

Because autism does not have physical appearance characteristics associated with it, it may be more difficult to recognize upon first contact. This rollcall discusses some ways to identify someone who may be on the spectrum.

This rollcall training covers some key facts about autism that you need to know as a telecommunicator. For more detailed training on this topic, see course Understanding People with Autism for 9-1-1.

This rollcall training discusses the importance of being proud of what you do, who you are, and the difference you make. For more detailed training on this topic, see course Leading into the Future.

This rollcall training talks about the reasons that appreciating your personnel is important for a healthy workplace. For more detailed training on this topic, see course Leading into the Future.

This rollcall training discusses what it will take to be a successful leader in the future. For more detailed training on this topic, see course Leading into the Future.

In this course, Dr. Mike Pittaro discusses stress, work-life balance, and negative coping strategies and how officers can break those negative cycles. He will explain the negative effects of cortisol and techniques to reduce stress and increase both physical and mental wellness.

Interpersonal communication skills are vital for policing; however, little emphasis is put on how those skills can be used to improve communication with family and friends. In this course, Dr. Mike Pittaro will address the issue of work-family conflict and the added stress of ineffective communication with family and friends. He will discuss how interpersonal communication can improve your relationships and outline techniques that can be used to reduce stress and improve relationships.

This course discusses dispatching for fires in high-rise buildings. In this one-hour session, Tracy Ertl discusses statistics concerning high-rise fires, challenges and solutions for communications during fires, and the importance of pre-fire planning and EOPs.

This course discusses active threat response for fire communications. In this one-hour session, Tracy Ertl discusses topics such as the challenges of working an active threat situation, important terminology related to active threat cases, and the background and creation of NFPA 3000.

In this course, Retired Chief Tim Christol will discuss how leadership within an agency can create and execute a career development plan. This course will cover how career development plans can help attract new employees and retain current employees as well as how leadership can build the partnership they need with their employees to help them grow.

In this course, Retired Chief Tim Christol will discuss how to create and execute a career development plan. This course will cover the importance of defining your personal mission, vision, and values, knowing your agency’s mission, vision, and values, and some techniques that can help you get to where you want to go.

In this course, Retired Police Chief Tim Christol will explain how mission, vision, and values affect the culture of the organization and how agencies can blend personal, professional, and social mission, vision, and values to provide effective community service, build trust, and provide the transparency the community expects.

Emotional intelligence is vital for building trust and connections, which leads to effective and clear communication. In this course, Carl Smith will explain how to use emotional intelligence to better communicate and engage with people to achieve mutual respect and understanding. He will cover the emotional intelligence model, communication factors, and assertive communication.

In this course, Jennifer Schwendimann will explain what a quality assurance and quality improvement program is, why it is important, and how to begin a QA/QI program.

This course is a recording of Creating Effective Training Programs filmed at NENA’s 2022 Conference Expo in Louisville, KY. Rob McMullen, ENP and Kelly Sanders-Kelley lead a discussion about ways to build a training program within your PSAP, including performing a needs assessment, implementing adult learning principles, and finding various types of training resources.

This course covers the Four R’s of Emotional Intelligence and discusses how we can slow down and recognize our biases before we act on them.

This unique training allows officers to test their perceptions and better understand the unintentional biases that we all have.

This brief rollcall training discusses why it is important to take photos at a domestic violence scene, as well as what you should photograph.

This rollcall training discusses some of the challenges that you as a responding officer may encounter on a domestic violence call.

In this one-hour course, Tracy Eldridge discusses the basics of emergency medical dispatch, including the responsibilities of EMD, legal and liability issues, and methods for obtaining information from callers.

This course discusses how to better understand yourself and others by using the DISC personality assessment. In this one-hour session, Tracy Eldridge identifies and discusses the four main DISC personality types and how understanding these types can allow you to build better connections with others.

This course covers financial planning as it applies to law enforcement, including common mistakes and how to avoid them. Over the course of two hours, Bob Harris and Travis George discuss the importance of a sound financial plan and the necessary tools for comprehensive financial management.

This one-hour course focuses on how consideration, communication, and consistency can help build trust between dispatchers and field responders.

Any time you bring a diverse group of people together into a work environment that is at times both emotionally stressful and highly technical, coupled with the demands for accuracy, speed, and professionalism, there will be opportunities for interpersonal conflict or performance issues. In this course, Christine Massengale will discuss how to have difficult conversations with employees, including how to avoid the pitfalls of the judgement zone while addressing behaviors that impact performance and how to avoid the awkward aftermath of a difficult conversation.

Alabama
This course is a four hour mandated course by the Alabama Peace Officers Standard and Training Commission. Everyone has biases, good and bad. This training is not racial intelligence training but rather explains what implicit bias really is and how bias and stereotypes have the potential of impacting what we perceive and can, unless prevented, impact what we do. The focus of this training is to help officers overcome the unconscious implicit biases.

This rollcall training discusses how to utilize implicit bias positively through conscious awareness while maintaining our situational awareness. For more detailed training on this topic, see course Implicit Bias: Basic Concepts and Countermeasures.

This rollcall training discusses what social awareness is and how it can help you recognize and minimize how your implicit bias may affect others. For more detailed training on this topic, see course Implicit Bias: Basic Concepts and Countermeasures.

This rollcall training discusses how bias-based policing differs from criminal profiling. For more detailed training on this topic, see course Implicit Bias: Basic Concepts and Countermeasures.

This rollcall training discusses what System 1 Thinking is and how it affects our decision making. For more detailed training on this topic, see course Implicit Bias: Basic Concepts and Countermeasures.

This rollcall training discusses how our experiences can form our bias and stereotypes against people, places, and things. For more detailed training on this topic, see course Implicit Bias: Basic Concepts and Countermeasures.

This rollcall training discusses the differences between implicit and explicit bias. For more detailed training on this topic, see course Implicit Bias: Basic Concepts and Countermeasures.

This rollcall training discusses the differences between interpreters and signers for the deaf, and why it is important to know the difference. For more detailed training on this topic, see course Deaf and Hard of Hearing Awareness for First Responders.

This rollcall training discusses different ways you can communicate with someone who is deaf. For more detailed training on this topic, see course Deaf and Hard of Hearing Awareness for First Responders

This short rollcall training covers some signs that someone may be hard of hearing or deaf. For more detailed training on this topic, see course Deaf and Hard of Hearing Awareness for First Responders.

This brief rollcall training demonstrates a combat reload and why it is crucial to know in the event of a firefight. For more detailed training on this topic, see course Rifle Fundamentals.

This rollcall training discusses the importance of utilizing a c-clamp grip for control and driving the rifle with your eyes. For more detailed training on this topic, see course Rifle Fundamentals.

This brief rollcall training discusses the two types of carry for your rifle and the advantages of each one depending on your situation. For more detailed training on this topic, see course Rifle Fundamentals.

Many people believe that leadership requires a rank or title within an organization, but this course takes a different approach to leadership and what it means to be a leader in your PSAP. In this one-hour session, Doug Showalter discusses how to develop new skills, a new attitude, and a new approach to leadership.

After reading the best-selling book, “Who Moved My Cheese?” Showalter & Company thought, why are we just reacting to inevitable changes when we can anticipate and plan for them, so we can be proactive? Considering the ever-changing environment of 9-1-1, we all need to rely on our ability to adapt to these new challenges by empowering and emboldening our employees to not only accept change but to thrive in our new world of 9-1-1. This course seeks to blend successful private business practices into public safety communications. We are dedicated to empowering all 9-1-1 professionals to move their own cheese.

This course will explore some best practices for interacting with callers who have Autism Spectrum Disorder. The goal of the course is to help telecommunicators to be better able to help callers with Autism by understanding the characteristics of Autism, how people on the spectrum communicate, and how to identify red flags that the caller is on the spectrum.

New Mexico
This course will provide law enforcement personnel with information regarding their responsibilities as they pertain to the identification of dependent children when the parents are arrested. The course will discuss relevant elements of New Mexico statutes, the procedures required to meet these statutes, and how the arrest and specific actions made by officers can be traumatic to children and how to mitigate any long-term effects.

New Mexico
This course covers the changes in New Mexico laws that affect law enforcement, including what the end of qualified immunity means for officers, changes in proactive policing, how changes in technology can assist law enforcement, and other relevant changes to New Mexico legislation in 2022-2023.

New Mexico
This course will refresh the officer with regard to hate crimes in their communities and their role in the investigative process. This course will cover the difference between hate crimes and free speech; major SCOTUS decisions on hate crimes; the role of officers in investigating hate crimes; and other relevant topics.

New Mexico
This course will discuss the crime and social issue of child abuse that is vital for law enforcement investigating these cases, including the dynamics of why people abuse children and the results of that abuse. This course will cover how to identify different types of child abuse, the relevant statutes related to child abuse and neglect, reporting requirements, and understanding the dynamics of SIDS death.

New Mexico
This course will help officers identify the procedures for filing Amber, Brittany, and Silver Alerts to include endangered persons. The course will discuss the functions of the New Mexico Missing Persons Clearinghouse, the procedures for conducting a missing persons investigation, proper forms to fill out for each missing persons category, and other relevant topics.

New Mexico
This course will discuss the New Mexico Statues regarding domestic violence, as well as statistics and officer safety and survival considerations during domestic violence calls for service, including the signs and symptoms of non-lethal strangulation. The course covers orders of protection, changes to the stalking statute, key safety considerations for officer safety and survival, and other topics relevant to domestic violence calls.

New Mexico
This course will refresh the student with regard to the Safe Pursuit Act and its requirements. This course will also provide information regarding the decision to initiate, continue, and terminate a pursuit and how the interest in public safety weighs against that decision.

Nearly 48 million Americans have some degree of hearing loss, which means that it is critical for first responders to be culturally competent in working safely, effectively, and legally with the Deaf, Deaf-Blind, and hard of hearing communities. In this one hour course, Mike Helms covers topics such as types of hearing loss, the language and culture of the Deaf community, and practical strategies to best serve the Deaf, Deaf-Blind, and hard of hearing communities.

This is a refresher course of the T-CPR course that focuses on the importance of implementing a T-CPR protocol in the PSAP, how to recognize the symptoms of out-of-hospital cardiac arrest, and how to overcome barriers on OHCA calls. This course provides a sample Telecommunicator CPR protocol based on the CPR LifeLinks initiative created by the National Highway Traffic Safety Administration.

This course provides officers with an overview of proper techniques for the operation of rifles. Over the course of one hour, Zach Gayden will explain and demonstrate proper sight alignment and sight picture, reload and carry techniques, and other important considerations such as proper grip and stance.

This course provides officers with an overview of proper techniques for the operation of pistols. Over the course of two hours, Zach Gayden will explain and demonstrate proper sight alignment and sight picture, draw and reload techniques, and other important considerations such as proper grip and stance.

This training segment discusses and demonstrates the importance of practicing with both hands in the event your dominant hand is injured. For more detailed training on this topic, see course Pistol Fundamentals.

This video demonstrates how to perform a combat reload with your pistol. For more detailed training on this topic, see course Pistol Fundamentals.

This training demonstrates how to perform a tactical reload with your pistol. For more detailed training on this topic, see course Pistol Fundamentals.

This video covers how to have proper sight alignment and sight picture with your pistol. For more detailed training on this topic, see course Pistol Fundamentals.

This training discusses best practices for your stance while preparing for or actually discharging your pistol. For more detailed training on this topic, see course Pistol Fundamentals.

This video highlights some of the common mistakes made while training with your pistol and how to learn from those mistakes. For more detailed training on this topic, see course Pistol Fundamentals.

This course is a condensed version of the five-hour specialized training course Foundations of Emergency Mental Health Dispatching. It will provide 9-1-1 professionals with a set of key insights into the EMHD skill set and the tools you need to rally the EMHD Mindset, including personal resilience skills and resources designed for 9-1-1 use in real-time to optimize call performance with callers-at-risk.

This course gives a general overview of the fundamentals of marksmanship for both pistols and rifles. Zach Gayden demonstrates proper sight alignment and sight picture, grip, stance, and trigger control.

This course is a discussion led by Ricardo Martinez and Sara Weston with a class of telecommunicators to impart the importance of storytelling in 9-1-1. Everyone has a story, and this course discusses how you can use your stories to help change the public’s perception of 9-1-1, encourage growth and sharing in your community, and help callers all through the power of storytelling

This rollcall training reviews this method to help you listen for the content of what a person is saying in a potential life and death situation. For more detailed training on this topic, please contact your Virtual Academy representative about the in-depth specialized course Foundations of Emergency Mental Health Dispatching.

This rollcall training discusses some of the traits to help you recognize callers that may have Borderline Personality Disorder. For more detailed training on this topic, please contact your Virtual Academy representative about the in-depth specialized course Foundations of Emergency Mental Health Dispatching.

This rollcall training discusses a model for 911 professionals to deliver the best emergency response to people in a mental health crisis. For more detailed training on this topic, please contact your Virtual Academy representative about the in-depth specialized course Foundations of Emergency Mental Health Dispatching.

This brief rollcall training reviews some basic skills to help you shoot from a kneeling position. For more detailed training on this topic, see course Fundamentals of Marksmanship.

This rollcall training covers the importance of trigger control for accuracy when shooting. For more detailed training on this topic, see course Fundamentals of Marksmanship.

This brief rollcall training serves as a refresher for sight alignment with your pistol. For more detailed training on this topic, see course Fundamentals of Marksmanship.

Effectively building your police agency’s brand image is especially important in today’s ever-changing media environment. This course covers the current social media landscape for police agencies, strategies to define your agency’s brand, and communication strategies for establishing positive relationships with the community.

This roll call training discusses how the medium is the message in most situations, and that whoever is carrying the message may be as important as the message itself. For more detailed training on this topic, see course Image Development and Reputation Management.

This rollcall training talks about why it is important to build a positive image for your agency and how social media can assist in delivering your message. For more detailed training on this topic, see course Image Development and Reputation Management.

This rollcall training discusses how social media has evolved into a weapon to damage a department’s reputation and distribute false information. For more detailed training on this topic, see course Image Development and Reputation Management.

This rollcall training demonstrates how to set up and operate an evasive motion drill to improve driving skills. For more detailed training on this topic, see course EVOC: Precision Driving.

This rollcall training demonstrates how to set up and operate a slalom drill to improve driving skills. For more detailed training on this topic, see course EVOC: Precision Driving.

This rollcall training reviews the types of pursuit policies that departments have today. For more detailed training on this topic, see course EVOC: Precision Driving.

This rollcall training discusses the importance of following your department’s pursuit policy to protect yourself and the public. For more detailed training on this topic, see course EVOC: Precision Driving

This short rollcall training covers how the courts apply these amendments to officer involved crashes. For more detailed training on this topic, see course EVOC: Precision Driving.

This brief rollcall training covers line of duty deaths from car crashes and what can be done to reduce accidents. For more detailed training on this topic, see course EVOC: Precision Driving

This course is a continuation of Introduction to Human Trafficking and delves deeper into investigative and legal considerations, along with discussing the Trafficking Victims Protection Act.

This course covers the definition, history, and stages of human trafficking to help law enforcement better understand how to recognize and address this worldwide issue.

This rollcall training discusses the best way to photograph an officer’s firearm and when and how you can confiscate it for the investigation. For more detailed training on this topic, see course Use of Force Investigations: Officer Involved Shooting.

This rollcall training discusses if and when to remove an officer from a use of force scene they are involved in. For more detailed training on this topic, see course Use of Force Investigations: Officer Involved Shooting.

This rollcall training discusses the initial steps to be taken as a supervisor or investigator at an officer involved use of force scene. For more detailed training on this topic, see course Use of Force Investigations: Officer Involved Shooting

The Internet has allowed child sexual offenders to identify and groom victims online prior to ever having physical contact with them, creating a world of issues for those who investigate these crimes. This course explores the changing trends in online child sexual abuse, including how an offender grooms a victim online and elements that can help strengthen a case against these offenders.

This rollcall training discusses what sextortion is and how predators use it against child victims. For more detailed training on this topic, see course Online Child Sexual Abuse Trends.

This rollcall training defines and discusses what constitutes child erotica on the internet. For more detailed training on this topic, see course Online Child Sexual Abuse Trends.

This rollcall training discusses the different ways in which child predators seek out their victims online. For more detailed training on this topic, see course Online Child Sexual Abuse Trends.

This rollcall training discusses techniques to help you be successful when interviewing a suspect for theft of utility services. For more detailed training on this topic, see course Techniques for Utility Theft Investigations.

This rollcall training discusses the acronym “HOT” and how it can keep you safe during an investigation. For more detailed training on this topic, see course Techniques for Utility Theft Investigations.

This rollcall training covers the importance of and potential dangers in collecting evidence from a utility theft case. For more detailed training on this topic, see course Techniques for Utility Theft Investigations.

This rollcall training covers techniques to obtain a confession from a utility theft suspect. For more detailed training on this topic, see course Techniques for Utility Theft Investigations.

This rollcall training discusses ways to identify those suspected of theft of utility services. For more detailed training on this topic, see course Techniques for Utility Theft Investigations.

This rollcall training discusses the importance of knowing your state’s statutes when investigating theft of utility services. For more detailed training on this topic, see course Techniques for Utility Theft Investigations.

This brief rollcall training talks about the importance of finding other survivors of officer-involved shootings to give you needed support from the trauma. For more detailed training on this topic, see course A Survivor’s Guide to Life After an Officer Involved Shooting

This rollcall training covers ways your life will be affected after an OIS and steps you can take to minimize the impact of this life-altering event. For more detailed training on this topic, see course A Survivor’s Guide to Life After an Officer Involved Shooting

This rollcall training discusses basic things you can do to ensure you are prepared should you find yourself in an officer-involved shooting. For more detailed training on this topic, see course A Survivor’s Guide to Life After an Officer Involved Shooting

Primal emotions can cause us to react badly in some situations. By identifying these emotions, we can reduce the impact before we act or react. For more detailed training on this topic, see course Mental Health Check: Ten Deadly Errors.

This brief training talks about some of the warning signs of post-traumatic stress to help you better identify and address them. For more detailed training on this topic, see course Mental Health Check: Ten Deadly Errors.

This rollcall training covers some of the things you can do to allow yourself to decompress and cope with the stress that comes from your job. For more detailed training on this topic, see course Mental Health Check: Ten Deadly Errors.

This brief training addresses the importance of getting enough sleep not only for your physical health but also your mental and emotional health. For more detailed training on this topic, see course Mental Health Check: Ten Deadly Errors.

This rollcall training discusses identifying who in your life you can trust with your mental health concerns. For more detailed training on this topic, see course Mental Health Check: Ten Deadly Errors.

This rollcall training discusses the physical, emotional, cognitive, and behavioral signs and symptoms of stress that you may experience. For more detailed training on this topic, see course Mental Health Check: Ten Deadly Errors.

This roll call will review the Pursuit Intervention Technique (PIT maneuver) for those departments that authorize its use.

Unbiased, transparent, and consistent use of force investigations are the key to building the public’s trust. This course is a high-level overview of use of force investigations that will cover the procedures for use of force investigations and what an officer can do to ensure a transparent and consistent investigation.

Officer involved shootings are worst-case scenario situations that no officer wants to face, but when they occur, what happens after? In this course, Sam Causey provides the student with valuable knowledge about how to survive and thrive post-trauma based on his own firsthand experience with an officer involved shooting.

If you suspect a more serious crime is happening at a residence but you lack the evidence to obtain a search warrant, utility crimes may provide you access to the residence. This course teaches officers how to recognize and investigate utility crimes as well as how to work with utility workers to ensure successful prosecution.

This course is intended to help officers develop practical skills to empower them to operate emergency vehicles in a safe manner. The course will demonstrate drills that will provide students with tactics they can practice every day to increase driving efficiency.

Tennessee
This course is intended to help officers develop practical skills to empower them to operate emergency vehicles in a safe manner. The course will demonstrate drills that will provide students with tactics they can practice every day to increase driving efficiency.

This training video discusses the different types of technical rescues you may encounter and the importance of knowing what resources you may have to call upon. For more instruction on this topic, see course Modern Fire Dispatch.

This training discusses what Project Mayday is and the 16 phrases from the study to help you anticipate a possible mayday. For more instruction on this topic, see course Modern Fire Dispatch.

This brief rollcall discusses what a fire scene rehab is and what information you need to know when requesting “canteen." For more instruction on this topic, see course Modern Fire Dispatch.

This rollcall training discusses what a “size-up” is and covers some of the factors involved. For more instruction on this topic, see course Modern Fire Dispatch.

This training discusses what a fire dispatchers’ responsibilities are and the importance of developing a “second ear." For more instruction on this topic, see course Modern Fire Dispatch.

Modern fire dispatch requires a tactical mindset. This rollcall training discusses what that means to you as a 9-1-1 professional. For more instruction on this topic, see course Modern Fire Dispatch.

This rollcall training discusses how humor and laughter can be restorative and healthy in the PSAP (when appropriate). For more instruction on this topic, see course 9-1-1 Cape Building.

This rollcall training talks about why sleep is so vital to not only your job performance but also to your overall physical and mental health. For more instruction on this topic, see course 9-1-1 Cape Building.

This rollcall training discusses how you need to take care of yourself before you can take care of others. For more instruction on this topic, see course 9-1-1 Cape Building.

This rollcall training discusses ways for 9-1-1 personnel to communicate more effectively among their coworkers. For more instruction on this topic, see course Interpersonal Communication Strategies for PSAPs.

This rollcall training discusses the consequences of unhealthy communication among coworkers in the PSAP. For more instruction on this topic, see course Interpersonal Communication Strategies for PSAPs.

This rollcall training defines what constitutes bullying behavior from coworkers in the PSAP. For more instruction on this topic, see course Interpersonal Communication Strategies for PSAPs.

This rollcall training discusses how to recognize when a co-worker may be thinking about how they would be better off if they were no longer here. For more instruction on this topic, see specialized course The Power of Peer Support.

This rollcall training reviews why those in the 9-1-1 profession may be hesitant to ask for help when they are struggling. For more instruction on this topic, see specialized course The Power of Peer Support.

This rollcall training discusses exactly what peer support is and its importance in the 9-1-1 community. For more instruction on this topic, see specialized course The Power of Peer Support.

Texas
Multiple bills passed by the 87th legislative session will have an impact on Texas law enforcement. There were administrative changes, changes in existing statutes, and new laws. Texas’ law enforcement professionals will better serve their communities by increasing their awareness of changes and additions to state statutes as they pursue equality in justice and ensure public safety. Case law, especially cases handed down by the Supreme Court of the United States (SCOTUS), is of incredible importance to the administration of Justice. This curriculum will briefly cover recent judicial decisions that are important for law enforcement officers, administrators, and policy makers.

The 9-1-1 professional is a hero, and heroes wear capes. The 9-1-1 cape helps protect you from tough calls, helps you fight depression, and allows you to have a long, successful career in 9-1-1. This course discusses how you have the ability to change and build your cape over time. We will cover how to build your cape with skills to help shield you from the stress and trauma of the 9-1-1 profession as well as ways to combat negativity.

This course covers bullying behavior in the PSAP and how to maintain positive interpersonal communications among team members. Students will discuss topics such as how to identify bullying behavior, how to combat bullying behavior, and strategies to establish positive interpersonal communications in t the 9-1-1 center.

This two hour course covers the basic knowledge and skills necessary for the modern fire dispatcher. Students will discuss topics such as fire terminology, mayday protocol, and fire department response for both fire and non-fire situations.

This rollcall training reviews how PTSD can take different forms in telecommunicators and discusses the signs and symptoms to help you recognize if you may be suffering from PTSD. For more detailed training on this topic, see course Utilizing Peer Support to Improve PSAPs.

This rollcall training covers the types of Peer Support Teams that are beneficial in a PSAP. For more detailed training on this topic, see course Utilizing Peer Support to Improve PSAPs.

This rollcall training discusses exactly what peer support in the PSAP is and why it is important for a healthy employee and workplace. For more detailed training on this topic, see course Utilizing Peer Support to Improve PSAPs.

This course will examine the national and state efforts in developing and implementing protection strategies relating to children and seniors. The AMBER Alert and Silver Alert initiatives will be examined with particular attention given to best practices for telecommunicators to follow.

This course provides telecommunicators with a pragmatic understanding, reflection, and discussion of ethical issues and dilemmas in the workplace. Participants will engage in exercises to further determine their own ethics and how to effectively apply them within their organization.

This brief roll call training discusses methods for recruiting the best people for your PSAP.

This brief roll call training discusses the importance of the supervisor’s connection with their team in the PSAP.

This brief roll call training discusses the different expectations of police officers and dispatchers about the nature of radio traffic.

This brief roll call training discusses methods of establishing a culture of teamwork and family in the PSAP.

This brief roll call training discusses PSAP teamwork in times of crisis by using the 2020 Nashville bombing as an example.

This brief roll call training covers how to establish a positive culture of persistence in the PSAP.

This course offers a unique look at Pierce Brooks’ ten deadly errors of policing through the lens of mental health and wellness. Anjuli Thompson relates each of the ten errors to mental health topics such as stress, trauma, mental wellness, and healing as it relates to law enforcement. Students will learn principles and methods for effectively managing their own mental health.

This course is designed to help prepare officers for interactions with individuals in crisis. Joe Rittner will cover how to recognize the symptoms of an individual who may be suffering from a mental condition, some options other than jail for an individual in crisis, and ways to help reduce the chance of officer and/or contact injury.

Everyone has implicit biases. Unfortunately, implicit biases can prevent officers from interacting effectively with people who are different from themselves. The focus of this course is to give officers tools to help recognize, reduce, and prevent their own implicit biases in order to help strengthen their relationships with the communities they serve and protect.

This rollcall training discusses the importance of using only the minimal force necessary when dealing with someone in a mental crisis or with an intellectual or developmental disability. For more detailed training on this topic, see course Improving Law Enforcement Response to Persons in Mental Health Crisis.

This rollcall training discusses hallucinations and delusions as the two most common symptoms of psychosis. For more detailed training on this topic, see course Improving Law Enforcement Response to Persons in Mental Health Crisis.

This rollcall training reviews three considerations to help you recognize a person in a mental health crisis or with an intellectual or developmental disability. For more detailed training on this topic, see course Improving Law Enforcement Response to Persons in Mental Health Crisis.

This rollcall training discusses different types of community outreaches that not only improve police community relationships but can also help us recognize some of our biases. For more detailed training on this topic, see course Implicit Bias: Recognition, Reduction, and Prevention.

This rollcall training discusses the importance of officers stepping in and interrupting if they observe a colleague demonstrating implicit bias. For more detailed training on this topic, see course Implicit Bias: Recognition, Reduction, and Prevention.

This rollcall discusses what steps to take once you recognize you have a problem and division between the police and the community. For more detailed training on this topic, see course Implicit Bias: Recognition, Reduction, and Prevention.

This rollcall training discusses some of the basics necessary to build healthy relationships in your community. For more detailed training on this topic, see course Implicit Bias: Recognition, Reduction, and Prevention.

This rollcall training discusses why Implicit Bias training is ineffective if all it focuses on is awareness. The tools for changing behavior are crucial to any effective training on this topic. For more detailed training on this topic, see course Implicit Bias: Recognition, Reduction, and Prevention.

Gregory Townsend relates two stories of his police interactions as an African-American that although minor to the officers, left bad impressions of the police for him. For more detailed training on this topic, see course Implicit Bias: Recognition, Reduction, and Prevention.

This rollcall training reviews the challenges that come with a bifurcated investigation (administrative AND criminal investigation simultaneously). For more detailed training on this topic, see course Internal Affairs for Investigators.

This rollcall training reviews the role of an investigator and the preliminary measures to take to initiate a complaint investigation. For more detailed training on this topic, see course Internal Affairs for Investigators.

This rollcall training defines what a personnel complaint is and what steps to take when a complaint is received. For more detailed training on this topic, see course Internal Affairs for Investigators.

This brief roll call training reviews the history and reason behind the Garrity decision and its purpose in internal investigations. For more detailed training on this topic, see course Internal Affairs for Administrators.

This roll call training talks about the importance of knowing what your state’s Freedom of Information Act laws cover, and what constitutes “records” in a request. For more detailed training on this topic, see course Internal Affairs for Administrators.

This roll call training reviews types of personnel complaints, including sexual harassment, neglect of duty, and the Brady Decision involving officers. For more detailed training on this topic, see course Internal Affairs for Administrators.

This roll call training discusses best practices for patrol officers when responding to apparent natural death scene calls. For more detailed training on this topic, see course Responding to a Death Scene for Patrol Officers.

This roll call training discusses best practices for patrol officers when responding to suspicious or undetermined death scene calls. For more detailed training on this topic, see course Responding to a Death Scene for Patrol Officers.

This brief roll call training covers the basics of how to respond to a dispatched death scene call. For more detailed training on this topic, see course Responding to a Death Scene for Patrol Officers.

This course is a condensed primer of the specialized five-hour training The Power of Peer Support. Even the best and most seasoned dispatchers can struggle. More and more of our PSAPs have experienced major traumatic experiences they didn’t know how to face. But what happens when your PSAP family is prepared to work alongside each other as you travel through these hardships? You can prevent burnout, improve morale, and prevent turnover. Whether your agency is planning to build a Certified Peer Support Program or not, this introductory course is a great way to learn about the critical basics and benefits of peer support.

The ultimate goal of peer support is to enhance well-being of agencies and their telecommunicators. This course covers the basics of peer support as well as its benefits and provides strategies you can use to provide basic peer support.

This roll call training discusses the basics of consent to search, including voluntariness, coerciveness by law enforcement, and the extent of the subject’s cooperation. For more detailed training on this topic, see course 4th Amendment Exceptions Part 2.

This roll call training covers search incident to arrest in vehicle searches. For more detailed training on this topic, see course 4th Amendment Exceptions Part 2.

This brief roll call training covers the basics of search incident to arrest, including why, when, and where. For more detailed training on this topic, see course 4th Amendment Exceptions Part 2.

This training reviews Michigan v. Long 1983 and when you can perform a Terry Frisk of a vehicle, including where you can search. This training is taken from course Warrant Executions and Terry Stops.

This training reviews the history and court precedent behind Terry Stops and Frisks. This training is taken from course Warrant Executions and Terry Stops.

This roll call training covers search warrant requirements, including wording in your warrant application, sources of probable cause, and who can execute the warrant. This training is taken from course Warrant Executions and Terry Stops.

This roll call training reviews the 4th Amendment Automobile Exception Requirements including what and where you can search. For more detailed training on this topic, see course 4th Amendment Exceptions Part 1.

This roll call training reviews plain feel seizures, what can be seized, and the landmark Supreme Court case regarding plain feel (MN v. Dickerson 1993). For more detailed training on this topic, see course 4th Amendment Exceptions Part 1.

This roll call training covers the Plain View Seizure Doctrine and how the Supreme Court views plain view seizures by law enforcement. For more detailed training on this topic, see course 4th Amendment Exceptions Part 1.

This course covers proper procedures for search warrants, arrest warrants, and Terry stops. Norman Comeaux will answer questions such as when can you breach a home using an arrest warrant, can you use a Terry stop when someone is in a high crime area and flees from you, what is sufficient to make a Terry stop using an anonymous tip, and many other topics.

This course covers the search incident to arrest and consent search exceptions to the 4th Amendment. Norman Comeaux covers the seminal Supreme Court cases that established these exceptions, when officers can utilize these exceptions, and the exceptions’ limits.

This course covers some exceptions to the 4th Amendment, including the plain view seizure doctrine, the plain feel seizure doctrine, protective sweeps, the Summers doctrine, and the automobile exception. Norman Comeaux covers the seminal Supreme Court cases that established these exceptions, when officers can utilize these exceptions, and the exceptions’ limits.

The 4th Amendment is like a book with chapters that are constantly changing. This course will go beyond the surface to obtain a deeper knowledge and a deeper understanding of the Constitution and the 4th Amendment, including an analysis of the language of the 4th Amendment, the cases from the last 15 years that have affected the 4th Amendment, and the consequences for violating the 4th Amendment.

This roll call training covers how to properly handle calls involving structure fires. Your timely instruction to callers can save lives and assist responding fire units. For more instruction on this topic, view the course Call Classification for Telecommunicators.

This roll call training reviews proper instruction to give callers when someone has fainted, fallen, and suffered traumatic injuries. For more instruction on this topic, view the course Call Classification for Telecommunicators.

This roll call training reviews handling 911 calls for people who may be experiencing stroke or heart attack symptoms. Recognition of these emergencies can assist you in instructing callers and first responders on proper care needed. For more instruction on this topic, view the course Call Classification for Telecommunicators.

This course is an abbreviated edition of the 9-1-1 Training Institute’s five-hour specialized training on recognizing and managing the stress that comes with being a telecommunicator, including having a resilient mindset and techniques to deal with stressors while on the job and in your personal life.

This roll call training discusses reasonable expectations of privacy in relation to a 4th Amendment search. This training is taken from course Introduction to 4th Amendment.

This roll call training breaks down the 4th Amendment word by word to help you understand the meaning and intent of our founding fathers. This training is taken from course Introduction to 4th Amendment.

Law Enforcement deals daily with 4th Amendment issues, but do you know why we even have this amendment? This short roll call training gives a brief historical overview of this important part of our Bill of Rights. This training is taken from course Introduction to 4th Amendment.

This training reviews protocols for speaking with witnesses who call 911 regarding possible human trafficking. For more instruction on this topic, view the course Human Trafficking for Telecommunications.

This training discusses how you can obtain vital information from a victim while keeping them safe during the call. For more instruction on this topic, view the course Human Trafficking for Telecommunications.

This training helps telecommunicators understand the magnitude of human trafficking by citing alarming numbers of victims in the United States. For more instruction on this topic, view the course Human Trafficking for Telecommunications.

This course is an abbreviated edition of the Command Presence five-hour training on use of force for supervisors, including vital Supreme Court cases addressing deadly force by law enforcement and the importance of articulating facts in use of force reports.

This roll call training discusses why the most important thing you as an officer can do after using force is to know how to articulate your actions in your report. For more training on this topic, view course Decision Making: The Foundation of Reasonable Force - A Primer.

This roll call training discusses when law enforcement can legally use force and how the Supreme Court views law enforcement’s actions. For more training on this topic, view course Decision Making: The Foundation of Reasonable Force - A Primer.

This roll call training examines how often (or actually how rarely) police in the US use force. For more training on this topic, view course Decision Making: The Foundation of Reasonable Force - A Primer.

This roll call training discusses considerations that you as a supervisor should keep in mind when reviewing use of force reports. For more training on this topic, view course Decision Making: The Foundation of Reasonable Force for Supervisors - A Primer.

This roll call training for supervisors delves further into the Graham v. Conner factors in determining objective reasonableness. For more training on this topic, view course Decision Making: The Foundation of Reasonable Force for Supervisors - A Primer.

This roll call training reviews the basics of Graham v. Conner and the 4th Amendment regarding the use of force by law enforcement. For more training on this topic, view course Decision Making: The Foundation of Reasonable Force for Supervisors - A Primer.

This roll call training discusses the best areas of the body to target when using an impact round while taking into consideration the size of the individual you are aiming for. For more training on this topic, view course Less Lethal Force: Impact Projectile Overview.

This roll call training reviews the types of delivery systems that can be utilized to deliver less lethal projection rounds. For more training on this topic, view course Less Lethal Force: Impact Projectile Overview.

This roll call training discusses the two basic classes of impact rounds found today and some of the pros and cons of each. For more training on this topic, view course Less Lethal Force: Impact Projectile Overview.

This roll call training discusses the four primary steps of less lethal force and how to manage officer created jeopardy. For more training on this topic, view course Less Lethal Force: Impact Projectile Overview.

This roll call training discusses Graham v. Conner pertaining to less lethal force along with other challenges law enforcement faces in the use of such tools. For more training on this topic, view course Less Lethal Force: Impact Projectile Overview.

This roll call training discusses why the use of less lethal force is more philosophy than technology related. For more training on this topic, view course Less Lethal Force: Impact Projectile Overview.

Working in a 911 Center can be stressful and traumatic. This presentation discusses a few things to look for in your life that may indicate you are suffering from PTSD. This training is taken from specialized course Survive and Thrive: Core Stress Resilience presented by the 9-1-1 Training Institute.

This video discusses what traumatic events are and how they can affect you as a telecommunicator. This training is taken from specialized course Survive and Thrive: Core Stress Resilience presented by the 9-1-1 Training Institute.

This roll call discusses some of the unique stressors in the 911 profession using the analogy of why zebras don’t get ulcers. This training is taken from specialized course Survive and Thrive: Core Stress Resilience presented by the 9-1-1 Training Institute.

This training discusses and demonstrates how to administer and interpret the One Leg Stand Field Sobriety Test. For more instruction on this topic, view the course Field Sobriety Refresher.

Discuss how to correctly give instructions on how to complete the Walk and Turn Field Sobriety Test. For more instruction on this topic, view the course Field Sobriety Refresher.

Review the different types of eye nystagmus and how some may not be caused by chemical impairment. For more instruction on this topic, view the course Field Sobriety Refresher.

Discuss how you can relate visual cues to impaired driving. For more instruction on this topic, view the course Field Sobriety Refresher.

Review some of the signs that a motorcycle driver may be impaired. For more instruction on this topic, view the course Field Sobriety Refresher.

Discuss illicit drug use in the U.S. and how driver’s may be impaired from sources other than alcohol. For more instruction on this topic, view the course Field Sobriety Refresher.

Discuss the different types of Fall Prevention Systems and the required components. For more instruction on this topic, view the course Fall Protection Safety.

This short video reviews the Personal Fall Arrest System and the ABCs of fall protection. For more instruction on this topic, view the course Fall Protection Safety.

This topic covers the responsibilities of all employees when dealing with equipment that is under lockout/tagout shutdown. For more instruction on this topic, view the course Proper Lockout/Tagout Techniques.

This topic covers the definition of Lockout & Tagout for equipment in the workplace. For more instruction on this topic, view the course Proper Lockout/Tagout Techniques.

This video discusses the different type of first aid emergency injuries and how to treat them. For more instruction on this topic, view the course Introduction to First Aid.

This short video reviews the basics of responding to a first aid emergency. For more instruction on this topic, view the course Introduction to First Aid.

Discuss the difference between emergency notifications and timely warnings for campus law enforcement and security. For more instruction on this topic, view the course Clery Act for Campus Law Enforcement.

This video discusses the four main categories of crimes for Clery Act reporting. For more instruction on this topic, view the course Clery Act for Campus Law Enforcement.

Discuss why the Clery Act exists and the importance for campus law enforcement to comply with all requirements. For more instruction on this topic, view the course Clery Act for Campus Law Enforcement.

Discuss the importance of knowing Recognition (short-term remembering) and Recall (long-term remembering and application) when planning your training. This training is taken from specialized course, The Transformational Trainer presented by Command Presence.

Discuss the importance of storytelling and how to properly utilize it for law enforcement trainers. This training is taken from specialized course, The Transformational Trainer presented by Command Presence.

This topic discusses how our brains function and how as trainers you can prime officers to make their brains do what they want them to do. This training is taken from specialized course, The Transformational Trainer presented by Command Presence.

Chiefs and senior ranking officers need to have an open channel of communication with their elected officials. Chief Orrick suggests ways to maintain the relationship with your local elected leaders. For more instruction on this topic, view the course Maneuvering Successfully in the PoliticalEnvironment.

The internet has drastically changed the manner in which the media operates today. Chief Orrick discusses best practices on dealing with the media in this technological age. For more instruction on this topic, view the course Maneuvering Successfully in the Political Environment.

A strong relationship with the community is vital to effective policing. Chief Orrick discusses ways to strengthen your agencies bond with your community. For more instruction on this topic, view the course Maneuvering Successfully in the Political Environment.

This training goes into detail explaining types of harassment and discrimination, including hostile work environments and complaint retaliation. It also lays out what the goals of a workplace should be and gives two case studies of harassment cases.

This training defines types of harassment and discrimination, laws that protect against such behavior, and terms associated with harassment and discrimination.

Review best practices for a recruitment strategy, including the need to shorten the hiring process to keep from losing good applicants. For more instruction on this topic, view the course Recruitment and Retention of Law Enforcement Personnel.

Discuss the importance female officers play in your department and barriers that make it challenging to recruit them. For more instruction on this topic, view the course Recruitment and Retention of Law Enforcement Personnel.

Discuss the number of recruiters needed and what type of officer to select when searching for recruiters to go out and find the best candidates. For more instruction on this topic, view the course Recruitment and Retention of Law Enforcement Personnel.

Discuss what to look for in a potential officer using the Person-Person Fit criteria. For more instruction on this topic, view the course Recruitment and Retention of Law Enforcement Personnel.

Discuss what to look for in a potential officer using the Person-Culture Fit criteria. For more instruction on this topic, view the course Recruitment and Retention of Law Enforcement Personnel.

Discuss what to look for in a potential officer using the Person-Job Fit criteria. For more instruction on this topic, view the course Recruitment and Retention of Law Enforcement Personnel.

Discuss why the culture of speed combined with poor emotional intelligence will cause officers to get hurt. For more instruction on this topic, view the course A New Approach to Officer Safety: CLEAR Thinking.

Discuss your legal authority to detain someone and know when to let someone walk away. For more instruction on this topic, view the course A New Approach to Officer Safety: CLEAR Thinking.

Review the major causes of officers killed in the line of duty, and reflect on how some of those causes can be avoided. For more instruction on this topic, view the course A New Approach to Officer Safety: CLEAR Thinking.

This course covers lockout/tagout procedures for the maintenance of machines and equipment in order to ensure employee safety.

This course offers training in the delivery of initial medical emergency procedures, using a limited amount of equipment to perform a primary assessment and intervention while awaiting arrival of emergency medical service (EMS) personnel.

Falls are one of the leading causes of construction and general industry accidents with over 500 fall-related deaths occurring every year. This course provides fall protection training that is an important part of a worker’s overall safety training.

Conflict within your organization can greatly hinder your job performance and effectiveness. This video discusses steps to deal with conflict at work when it arises. For more instruction on this topic, view the course Leading Without Rank: A Primer.

Discuss why you must be able to lead yourself before you can lead and impact those around you. For more instruction on this topic, view the course Leading Without Rank: A Primer.

Discuss the reasons it is important to build relationships in your community, and how it can have a positive impact on your department. For more instruction on this topic, view the course Leading Without Rank: A Primer.

Discuss active dialogue and how this technique can help decrease a caller’s suicide risk. For more instruction on this topic, view the course Building 9-1-1 LifeBridges to Suicide Callers.

Discuss how to ask a caller if they are suicidal. For more instruction on this topic, view the course Building 9-1-1 LifeBridges to Suicide Callers.

Discuss the components of strategic active listening and how this technique can be used with suicidal callers. For more instruction on this topic, view the course Building 9-1-1 LifeBridges to Suicide Callers.

Discuss the benefits of building alliances with suicidal callers. For more instruction on this topic, view the course Building 9-1-1 LifeBridges to Suicide Callers.

Explain the technique of wondering compassionately, which can prevent inaccurate assumptions. For more instruction on this topic, view the course Building 9-1-1 LifeBridges to Suicide Callers.

Discuss statistics of suicide in the United States and how the telecommunicator can use this information to recognize the signs of suicidal callers. For more instruction on this topic, view the course Building 9-1-1 LifeBridges to Suicide Callers.

This course gives patrol officers a detailed look at proper response techniques for death investigations. Particular emphasis is placed on the two main types of death investigations: suspicious undetermined deaths and apparent natural deaths.

The goal of internal affairs investigations is always to investigate with integrity, go where the evidence leads, and always seek the “truth of the matter.” We owe this to the men and women in law enforcement and to the public that we serve. In this course, Jerry Rodriguez covers what investigators need to know including how complaints should be investigated and by who, best practices for maintaining investigative integrity, and investigative techniques and protocols.

The goal of internal affairs investigations is always to investigate with integrity, go where the evidence leads, and always seek the “truth of the matter.” We owe this to the men and women in law enforcement and to the public that we serve. In this course, Jerry Rodriguez covers what administrators need to know including how complaints should be investigated and by who, best practices for maintaining investigative integrity, and investigative techniques and protocols.

Discuss how you as a supervisor can protect yourself from liability in workplace harassment.

This topic discusses the importance of having a policy on harassment and allowing employees to go outside the chain of command if supervisory harassment is present.

Learn what you as a supervisor can do to prevent and report workplace harassment

Describe what makes a workplace environment “hostile” with some examples of actual cases.

Discuss the definition of sexual harassment and what actions constitute such behavior.

Discuss types of unwelcome conduct that constitute harassment.

Discuss the importance of a hiring plan, application process, and determining who is best suited to be a telecommunicator.

In this video, Chief Christol takes questions from the audience regarding how to best communicate as an Emergency Communications Specialist. For more detailed information on this topic, view the Effective Communication for Telecommunicators course.

Talk about why the word "empathy" may be the most powerful word in the English language and is critical in your position as an Emergency Communications Specialist. For more detailed instruction on this topic, view the Effective Communication for Telecommunicators course.

Discuss the importance of controlling your view of the world in a career that usually deals with negative events. For more detailed instruction on this topic, view the Effective Communication for Telecommunicators course.

Discuss the four types of listening: passive, reactive, active, and effective. For more detailed instruction on this topic, view the Effective Communication for Telecommunicators course.

This video highlights why listening can be as important as asking questions on a 9-1-1 call. For more detailed instruction on this topic, view the Effective Communication for Telecommunicators course.

This video highlights the three ingredients of communication: actual words, what we and they hear, and what we or they see. For more detailed instruction on this topic, view the Effective Communication for Telecommunicators course.

Learn how using the acronym L.E.A.P.S. (Listening, Empathizing, Asking, Paraphrasing, and Summarizing) can help de-escalate callers and assist you in obtaining the needed information to dispatch the appropriate assistance.

Review best practices on how to properly address work performance issues with employees for the best outcome. See the Counseling and Discipline for the Telecommunications Center course for more details.

Discuss the importance of knowing your policies and procedures and making certain your employees know what is expected of them in order to succeed in their careers. For more information, see the Counseling and Discipline for the Telecommunications Center course.

This video discusses the unique components of receiving and dispatching EMS related calls.

This video discusses the unique components of receiving and dispatching fire department related calls.

A continuation of part one, this video reviews the various types of callers you will speak with as an Emergency Communications Specialist.

Review the various types of callers you will speak with as an Emergency Communications Specialist.

Review how to ask questions of children or the elderly in a manner that they understand.

Discuss legal obligations and equipment used to accommodate hearing impaired callers.

Learn what questions to ask to obtain a caller’s location as well as the location the incident occurred.

Discuss what questions to ask and in what order to be able to provide responders with the most accurate and timely information you can provide.

Discuss which calls to evaluate and the benefits of a good call evaluation program.

Discuss how a Quality Assurance Program can assist in improving your performance and how it can recognize exceptional performance.

Explains the purpose of a Quality Improvement Program and defines the elements of a good QI program.

Discuss what Mutual Aid is, how to request it, and define what TERT is.

Discuss ways you can calm a caller who is upset or out-of-control. Calming techniques can assist you in obtaining the info you need to send appropriate help.

This video explains the definition of empathy and the importance of having empathy for those calling 911 for assistance.

Discuss basic etiquette while call taking, including focusing on your active listening skills.

A continuation of Part 1, this video expounds on the need for professionalism in your voice tone, inflection, and demeanor

Discuss why your tone of voice is so important in calming callers and obtaining vital information

Define and discuss the C.A.R.E. Principle in delivering the best customer service possible.

This video talks about who the customer is, and how good customer service benefits a communications center.

Review the causes of radio failure, including human error, technology failure, and nature issues.

A continuation of Part 1, this video focuses on frequency in radio technology.

Discuss what spectrum is in radio technology.

Discuss the differences between felonies, misdemeanors, and other violations.

Discuss the Freedom of Information Act and how it applies to Emergency Communications Specialists

Discuss when and how a telecommunicator should release information to the media.

Tennessee
This course is designed to re-acquaint law enforcement officers with the characteristics and possible problems associated with interacting with persons with mental impairments.

Tennessee
The purpose of this course is to explain de-escalation, distinguish between types of calls involving persons in crisis, and respond to the call in a manner that affords the best chance for a desirable outcome.

Texas
Multiple bills passed by the 85th Legislature will have an impact on Texas law enforcement. There were administrative changes, changes in existing statues, and new laws. By pursuing equality in justice and ensuring public safety, Texas’ law enforcement professionals will better serve their communities by increasing their awareness of changes and additions to state statutes. Case law, especially cases handed down by the Supreme Court of the United States (SCOTUS), is of incredible importance to the administration of justice. This curriculum will brieﬂy cover recent judicial decisions that are important for law enforcement oﬃcers, law enforcement administrators, and policy makers.

Missouri
This course is designed to help private security officers meet the requirements of annual certification renewal as prescribed by the Chief of Police and/or St. Louis Metropolitan Police Commissioner.

Texas
This course is a state mandate for TCOLE. It is designed to increase the law enforcement community's awareness of the issue of human trafficking through the exposure of information including: victim identification, investigation, rescue and prosecution considerations, referral and service providers' availability, the critical need for development of a coordinated community response, and the interconnectivity of state, federal, and global human trafficking concerns.

Texas
This course is intended as an introduction to issues related to responding to and investigating missing and exploited children cases, covering subjects like the challenges of reunification, what conditions lead children to go missing from care, grooming techniques commonly used by offenders, and many other subjects.

Texas
Eyewitness evidence is critical to the apprehension and prosecution of criminals. Research has proven that a number of small changes to the identification process will help improve the accuracy and reliability of eyewitness identification, ensuring that the highest quality of eyewitness evidence is collected and preserved. This course will provide students with a knowledge and understanding of how the implementation of recommended protocols, or best practices, can improve the accuracy and reliability of eyewitness evidence.

Texas
This course is a state mandate for TCOLE. In this course, the peace officer in training will assess traffic stops and the Seven Step Violator Contact. The peace officer will also evaluate the process that civilians are taught when acting in a traffic stop. The officer will distinguish between officer demeanors and the expectations of civilians and the peace officer's department. The officer will also examine visual and audio recordings for traffic stops and will discuss the Sandra Bland case. The officer will also examine the Community Safety Education Act and assess the laws behind training requirements for traffics stops.

Texas
Texas Legal Updates 2019 covers the changes in TX law for the 2019 to 2020 legislative session. This course will inform officers of significant changes to the Penal Code, Code of Criminal Procedures, and other codes. The course will also cover some noteworthy Supreme Court cases.

Texas
This course is designed to meet the continuing education requirements of Texas Government Code 415.034 for Texas peace officers. The special investigative topics consist of: a discussion of the elements of child abuse and neglect, a discussion of the elements of family violence, a discussion of the elements of sexual assault, a discussion of the elements of sex offender characteristics, and a discussion of key changes within the different Texas codes which may impact the officer's performance in these critical areas.

Texas
This course provides the student with an understanding and knowledge of the statutory laws, terminology, concepts regarding the use of force, and aspects of training. Information on various force options including training and legal issues are also covered.

Texas
This course is a state mandate for TCOLE. In this course, the peace officer in training will recognize different types of identity crimes and how these crimes are typically perpetrated. This course will also discuss the legal aspects of identity crimes as well as the information needed for an identity crime offense report.

Texas
This is a state mandate for TCOLE. The purpose of this training is not just to inform but to increase awareness and understanding, leading to the development of skills that will refine positive communication and enhance productivity in the workforce. Diversity is defined as the collective strength of experiences, skills, talents, perspectives, and cultures that each person brings to the whole. This integrated whole will be the subject of this diversity training.

Texas
This course will discuss best practices for child abuse investigation and extensively cover how to recognize signs of emotional, physical, and sexual abuse. The student then will be given some example cases. Sears will walk through three cases to show examples of investigations into child abuse cases. Finally, the course will conclude on a talk of vicarious trauma and give some advice on how to deal with the trauma officers will see on the job.

Texas
This course will cover the following topics: probable cause, detention, and arrest; expectations for search warrant requirements; search warrants; suppression hearings and civil liability; and juvenile justice procedures. Students will learn how to choose a proper course of action when presented with fact situations on a test to determine reasonable suspicion for detention or probable cause for arrest; how to determine if a search may be conducted without a warrant and what limitations may apply; how to identify advantages of search warrants and preparation of proper cause affidavit; and how to demonstrate on a written examination an understanding of this area to a specified percentage.

This course is designed to help law enforcement and first responders better understand mental illness, mental disorders, and mental crisis. Through understanding and knowledge, law enforcement officers can more effectively handle calls for service which involve those in crisis. This course will provide communication skills and resources to better assist law enforcement when responding to calls for service.

Tennessee
The majority of the session will review changes in Tennessee code annotated in 2019. Those changes will be broken down into general categories of the law: motor vehicle law, criminal law and procedure, dangerous drugs, domestic violence, sexual abuse, and developments in firearms statutes in Tennessee. The course will end with major case developments and case law, mostly out of the Supreme Court in 2019.

Review an example of how to set up a tactical medical bag, what supplies it includes, and proper placement on your tactical vest. For more detailed instruction on this topic, view the Tactical First Aid and Tourniquet course.

Review the three categories of casualties you will encounter while administering tactical first aid. For more detailed instruction on this topic, view the Tactical First Aid and Tourniquet course.

Review procedures to evacuate a wounded officer once initial first aid is rendered. For more detailed instruction on this topic, view the Tactical First Aid and Tourniquet course.

Discuss how to render aid in the Hot Zone (when you are still under active fire). For more detailed instruction on this topic, view the Tactical First Aid and Tourniquet course.

Discuss the three zones (hot, warm, and cold) under which you will administer tactical first aid. For more detailed instruction on this topic, view the Tactical First Aid and Tourniquet course.

Demonstrate how to apply a Combat Application Tourniquet (CAT).

Michigan
The purpose of this course is to inform and educate Michigan officers on new legislation. This course discusses Fourth Amendment search and seizure, consent searches, vehicle searches, and the use of force.

Tennessee
This course is designed to teach TN law enforcement officers about evidence submission to the state of TN forensic services laboratories. The course includes the scope of service of the forensic units; parts of the collection, preservation, packaging, documentation, and submission of evidence to the units; limitations of service that might be encountered; and report interpretations.

Georgia
This course provides peace officers with the required knowledge and recognition of their responsibilities regarding their POST certification according to Georgia Peace Officers Standards & Training Act and the Rules of the Council.

Tennessee
This course will cover the various aspects of operating a police vehicle in an emergency operation situation. Topics will include the Vanessa K. Free Act, vehicle inspection, vehicle dynamics, control techniques, defensive driving, victim’s perspective, liability issues, and pursuit driving.

This course explores racial profiling and aims to assist law enforcement officers in navigating appropriate traffic and field stops. Topics covered include legal aspects of racial profiling, logical and social arguments against racial profiling, and elements of inappropriate and appropriate traffic stops.

This course is designed to provide officers with a working knowledge of basic firearms safety in relation to the operation and maintenance of the Springfield Armory XD pistol.

Not currently available in these states: Georgia & Texas

This course is designed to provide officers with a working knowledge of basic firearms safety in relation to the operation and maintenance of the Smith & Wesson 49 J Frame Revolver.

Not currently available in these states: Georgia & Texas

This course is designed to provide officers with a working knowledge of basic firearms safety in relation to the operation and maintenance of the Smith & Wesson M&P9 pistol.

This course is designed to provide officers with a working knowledge of basic firearms safety in relation to the operation and maintenance of the Sig Sauer P228 pistol.

This course is designed to provide officers with a working knowledge of basic firearms safety in relation to the operation and maintenance of the Sig Sauer P225 pistol.

This course is designed to provide officers with a working knowledge of basic firearms safety in relation to the operation and maintenance of the Ruger LC9s pistol.

Not currently available in these states: Georgia & Texas

This course is designed to provide officers with a working knowledge of basic firearms safety in relation to the operation and maintenance of the M1911A1 pistol.

Not currently available in these states: Georgia & Texas

This course is designed to provide officers with a working knowledge of basic firearms safety in relation to the operation and maintenance of the KAHR Arms CT9 pistol.

Not currently available in these states: Georgia & Texas

This course is designed to provide officers with a working knowledge of basic firearms safety as it relates to the operation and maintenance of the Glock 22 pistol.

This course is designed to provide officers with a working knowledge of basic firearms safety and knowledge of the operation and maintenance of the Beretta Model 92FS series pistol.

This course is designed to provide officers with a working knowledge of basic firearms safety in relation to the operation and maintenance of the Remington 870 Shotgun.

Not currently available in these states: Georgia & Texas

This course is designed to provide officers with a working knowledge of basic firearms safety as it relates to the operation and maintenance of the AR-15 Rifle.

This course will cover an overview of the issue of child abuse covering topics such as the nature of child abuse, family dynamics, characteristics of abusive parents, theories of child abuse, and possible effects of abuse.

Child Sex Abuse 2020 provides an overview of child physical and sexual abuse. This course will discuss family dynamics, factors that potentially lead to abuse, and characteristics of abusive and neglectful parents. It will also cover characteristics of pedophiles.

This course exposes the attendee to various thoughts and considerations on their initial response to the scene and the gravity that evidence plays in making their investigation better. It also explores the pitfalls or “most common” errors that officers make during their investigation. Different terms and concepts will be addressed to enable the officer to have a clearer view of potential evidence.

Tennessee
EVOC: 2020 is a course that teaches officers how to drive more professionally. The course starts in the classroom to cover the basics of Emergency Vehicle Operations, covering topics like liability, types of law enforcement driving, and vehicle dynamics. Then, the course will go out to a driving track where the trainers demonstrate driving drills that will push the limits of an officer’s driving ability such as 180s, Slalom Event, and Evasive Drills.

EVOC: 2020 is a course that teaches officers how to drive more professionally. The course starts in the classroom to cover the basics of Emergency Vehicle Operations, covering topics like liability, types of law enforcement driving, and vehicle dynamics. Then, the course will go out to a driving track where the trainers demonstrate driving drills that will push the limits of an officer’s driving ability such as 180s, Slalom Event, and Evasive Drills.

This course is designed to re-acquaint law enforcement officers with the characteristics and possible problems associated with interacting with persons with mental impairments.

Missouri
In this course, first responders will understand the importance of safe sleep education and feel empowered to educate caregivers of infants in their communities.

Discuss how to set smart health & wellness goals, using the SMART acronym for setting realistic, achievable goals. For more training on this topic, view course “Watch Your Six”.

Review the six areas of health and wellness that can either cause us serious personal issues or help us be successful in our career and lives. For more training on this topic, view course “Watch Your Six".

You don’t have to be a supervisor to be a leader. Discuss how anyone can influence morale, culture, and impact their co-workers. For more training on this topic, view course “Watch Your Six”.

A continuation of Part 1, this segment advises how to recover from financial difficulties. For more training on this topic, view course “Watch Your Six”.

Discuss the negative impacts that financial problems can have on your personal, physical, and professional life. For more training on this topic, view course “Watch Your Six”.

There is no shame in needing and seeking help when you are struggling. This short video discusses some of the stigma attached with mental health issues for working law enforcement officers. For more training on this topic, view course “Watch Your Six”.

A continuation of Parts 1, 2, & 3, this segment focuses on obtaining physical descriptions and weapon related information for call takers.

Part 2 of discussing the information a call taker should obtain and discuss NENA Standards for 911 call processing.

Discuss some of the most common mistakes officers make when assisting a K-9 unit on a track, building search, and apprehension.

Discuss how a K-9 can be utilized to assist you and things you can do to enhance the K-9’s ability to succeed.

Discuss your role and responsibilities when backing up a K-9 unit.

Learn questions to ask the family upon arrival and where you should begin looking for a missing person with autism.

Discuss Do’s and Do Not’s on how to approach an individual with autism.

Learn why individuals with autism are seven times more likely to have contact with law enforcement than the general public and factors that lead to the police being called.

Learn how you can de-escalate a person with autism if they are in a meltdown stage.

Discuss how autism occurs in all racial, ethnic, economic, and social groups and how autism affects social interactions.

Sgt. Bjes discusses the definitions of autism and what it is not.

The less lethal force process is more philosophy than technology. The focus of this course is to give the student an overview of less lethal impact projectiles with an emphasis on the different technologies available, likely operational scenarios, and best practices for reducing the probability of a serious injury or death when using these technologies.

This video covers the basics of prioritization, general radio demeanor, management of radio channels, and proper radio responses for dispatchers.

This video covers the need to identify and process incoming calls based on call categorization and priority.

A continuation of Part 1, this video focuses on speaking with intellectually challenged callers and using “person-first language”.

This video covers the challenges faced when taking a 911 call from someone with a disability or other special needs.

A continuation of Parts 1 & 2, this segment focuses on obtaining physical descriptions and weapon related information for call takers.

This video is a continuation of Part 1, discussing how to obtain vehicle descriptions and direction of travel from a 911 caller.

Discuss how you can control the conversation and obtain pertinent information and descriptions from a 911 caller.

Discuss the information a call taker should obtain and discuss NENA Standards for 911 call processing.

Learn the importance of building relationships within your community, and how these relationships can benefit you during times of demonstration or unrest.

Review steps to be taken in planning law enforcement response prior to the actual event.

Discuss why and how your public assembly permit should make clear what is permitted during an assembly and when it becomes an unlawful assembly.

Discuss the importance of your department policy and permit process aligning with what the Supreme Court requires for public assemblies.

Review Supreme Court cases that have led to how Law Enforcement must look at Time, Place, and Manner when dealing with Public Assemblies.

Discuss why it is important for law enforcement to know what is allowed and protected during public assemblies.

To succeed as a leader of a police organization, executives must be able to maneuver in the political environment. This environment is composed of more than just elected officials. This course is based upon the premise that the political environment is a dynamic relationship of five interacting components including the police department (internal), public (citizens), media, other agencies, and elected officials. This course is not designed as a comprehensive course in organizational politics. Rather, it will serve as a primer for identifying key players within the environment and how to build successful relationships within each.

The success of any organization is dependent upon the quality of personnel it is able to attract and retain. Agencies must recruit individuals who meet the department’s standards and ‘fit’ within the organizational culture. Agencies must also work to maintain a high retention environment based on a positive culture, empowering employees, continuous self-improvement, and supervisor development. This course provides a comprehensive approach for identifying employees who fit with the agency and how to attract them as well as providing leaders with advice on how to protect their investment by limiting those factors that cause increased levels of attrition.

Missouri
The Missouri Legal Update by Amanda Callaway provides a comprehensive review of all new and amended laws in the state of Missouri from the 2020 legislative session. These laws went into effect August 28, 2020, unless they contained an emergency clause. This presentation includes citation to the state statute and the Senate Bill (SB) or House Bill that impacts it. The course is broken into three sections: Crimes, Controlled Substances, and General Laws Impacting Law Enforcement.

This course will provide a refresher on how to correctly administer Field Sobriety Tests according to NHTSA standards. A non-graded pre-test will be given prior to the instruction to test officer’s knowledge and help refresh the initial training received on FST’s.

This course will provide basic knowledge about Clery Act reporting, educating officers in what to include and how to report Clery mandated criminal activity.

Learn how a case review can identify any shortcomings in your performance and use the review to improve the quality of your work.

Discuss the four levels of service in a PSAP, and how to respond in the event of a technology failure.

Talk about the role of a Tactical Dispatcher and Emergency Operations Center during a NIMS event.

Discuss what NIMS is and how it applies to you as an Emergency Communications Specialist

Discuss techniques you can use to help calm callers who may be angry, frightened, injured, or in other emotional states that make them either uncooperative or unable to listen to you.

Learn what constitutes “active listening”, the three basic components, and how it can assist you in performing your duties and assisting callers.

This video will assist you in learning each aspect of the Communication Cycle, understanding the value of non-verbal communications, and help hone your listening skills.

Review what technologies are available to a 911 Center to disseminate emergency or time sensitive information.

Talk about how technology has dramatically changed for 911, through Smart Homes and other connected devices.

Discuss how ECS’s can discover the caller’s location on a wireless phone, both from asking questions and the use of available technology.

Discuss helpful tips on how to testify in court if you are subpoenaed.

Talk about the Freedom of Information Act (FOIA) and the importance of record retention for telecommunication centers.

Discuss the steps and importance of a Critical Incident Stress Debriefing (CISD)

A continuation of Part 1, this video describes exercises to help you look for the positive things in life.

Discuss how to be happy without making it a condition of a goal. This will improve your job performance, brain health, memory, and improves your physical health.

Discuss the importance of getting enough sleep and suggestions on how to help you sleep while dealing with job stress and shift work.

This video wraps up the previous videos discussing challenges for 911 personnel during Covid-19.

Discuss the scheduling, educational, and psychological effects of having school-aged children during Covid-19.

Discusses how to best help elderly loved ones in assisted living facilities during Covid-19.

Discusses the physical and psychological effects of recovering from Covid-19.

Discusses managing the death of a loved one during Covid-19.

Defines the stressors you may experience during Covid-19.

Introduction to fresh insights and tools for 911 professional during Covid-19.

There is a saying in law enforcement, “Practice officer safety; make sure you go home at the end of your shift.” However, making it home is just the beginning. “Watch Your Six: Mental Wellness Resiliency” encourages and equips all law enforcement officers and their families to guard the six most vulnerable areas of life to promote health and well-being. The course talks about the issues facing law enforcement to create awareness of the problems and to offer officers resources needed to ensure every part of their lives is healthy.

Most 9-1-1 professionals do their best to manage calls with those struggling with suicide. However, traditionally, these very first responders lack adequate training on the topic. This two hour course is a powerful introduction to Building LifeBridges to Suicide Callers, an expertly-designed training based on the science of suicidology and customized specifically for the 9-1-1 professional’s work at the console. While at least eight hours of such training is needed to achieve call mastery with these call types, this session provides dispatchers with a solid foundation to improve their emergency response and to protect their own resilience

This course is an abbreviated edition of the Command Presence four-hour training on use of force, including evidence-based factors affecting decision-making under stress and vital Supreme Court cases addressing deadly force by law enforcement.

Everyone loves dogs and can become enamored when K-9 teams arrive on scene. Understanding the key role officers play in contact and cover is crucial to the success of each K-9 deployment. This course is designed to prepare police officers for how to better assist K-9 teams with tracking, detection, and area searches. Setting up containment areas and practicing the key principle of contact and cover enable K-9 teams to become more efficient and effective.

Ethical Issues for Law Enforcement explores ideas and information in and around ethical decision-making as it pertains to law enforcement. Officers will understand the need for law enforcement practitioners to make informed, ethical judgments. “Being ethical pertains to how an individual arrives at conclusions relating to what is right and what is wrong. Individual beliefs vary; therefore, people should attempt to achieve a position that results in fairness and equity within society and respects individual beliefs.”

This course will discuss the importance of emotional intelligence in staying calm in the field as well as an officer’s duty to intervene when they witness another officer losing control.

This course will cover the basics of de-escalation and techniques that can be deployed to help officers defuse volatile situations.

Discuss realistic expectations of de-escalation techniques.

Discusses your moral and legal obligation to intervene when a fellow officer is losing control.

Demonstrates how to rescue an injured officer when they are still under fire.

This course focuses heavily on understanding the need to accept and manage diversity, understanding law enforcement culture, understanding how to self-assess and recognizing hidden biases and how to develop a process of continuously becoming culturally competent.

This course focuses on First Amendment rights, proper response to peaceful public assembly, and effective two-way interaction reflecting the community the officer serves.

Tennessee
This course reviews the changes in Tennessee code annotated over the past legislative year. Additionally, this course will provide an introduction to a Community Immersion program, a piece of the new training initiatives proposed by Gov. Bill Lee.

Discuss the steps in communicating infant CPR appropriately as a telecommunicator.

Human trafficking is a growing problem throughout the world. This presentation focuses on what human trafficking is and provides information for 9-1-1 telecommunicators on how to recognize a possible victim or witness in a human trafficking call for service.

Designed primarily for new telecommunicators, this course will review some of the common call classifications for law, fire, and EMS. This segment will also identify three common call classifications that are often confused by new telecommunicators.

This course is a one-hour primer for Leading Without Rank presented by Command Presence. Leading Without Rank was designed to inspire officers in all ranks to seek out leadership opportunities within organizations and provide the skills and motivation to influence the behaviors of those around them and influence the culture of their organization.

This course is a one-hour primer for The Transformational Trainer presented by Command Presence. The Transformational Trainer is an instructor enhancement program designed to help you focus on the “how” to train not just “what to train”. This program is designed to challenge instructors to think differently about how we train in an effort to improve performance in the field.

Statistically, officers will encounter an individual with Autism Spectrum Disorder. It is imperative for officers to know how to handle these calls to receive a positive outcome. This course explains the common characteristics and behavior of individuals with ASD and discusses best practices for officers on Autism calls to ensure positive outcomes.

This course discusses tactical emergency medical response for law enforcement based on standards from the Committee on Tactical Combat Casualty Care. The class will discuss the preventable deaths that occur during combat and emergency equipment law enforcement officers should carry, focusing heavily on tourniquets and the proper way to apply them.

This course is focused on training supervisors on issues that come up with harassment and discrimination in the department. Hatfield will cover subjects such as the supervisor's responsibilities, good and bad policies on harassment, and how to respond to a report of harassment.

This course is designed to train law enforcement officers to recognize harassment and discrimination in their department. Hatfield teaches officers how to recognize harassment, how they should respond to harassment, and how to create a respectful workplace.

Does this object provide cover or concealment? That question can only be answered at the most critical moment. This course will dissect the 4 Elements of Cover, revealing the truth about what constitutes true cover and how we can maximize our environment in order to end the threat more quickly. Students will experience how to quickly assess what assets are available in a given environment. This course will utilize live fire demonstrations, exploring considerations of how first responders can leverage their environment in order to increase their survivability when facing a hostile threat.

This video will demonstrate the difference between cover and concealment during traffic stops turned violent.

Demonstrate how to transition from a long gun to handgun when the need arises

Demonstrate how to shoot from your vehicle when there is no time to get out

Demonstrate what occurs when you shoot into a windshield from outside a vehicle

Learn how to recognize injuries from blunt force trauma, asphyxiation, and suffocation.

Learn how to recognize knife and edged weapon wounds.

Learn how to distinguish rifle and shotgun wounds to a victim.

Discuss ballistics factors in a firearms related death.

Learn how an autopsy is performed and what can be learned.

Discuss how to notify family members of a loved one’s death and issues involved.

Learn how a forensic anthropologist can assist in death investigations.

Discuss different methods to determine the identity of a dead body.

Discuss mummification, tache noire, insects, and the use of experts in determining cause and approximate time of death.

Learn about how a body decomposes and the different phases of decomposition.

Learn about Algor mortis, Livor mortis, and Rigor mortis in a corpse.

Discuss the three classic methods of determining time of death and the challenges involved.

Discuss the characteristics of a psychopath and how to deal with them as an investigator.

Learn how to link crimes together through crime scene investigation.

Discuss what constitutes murder, manslaughter, and self-defense.

Learn what auto-eroticism is and how to communicate auto-erotic deaths to family members.

Learn about visible signs of carbon monoxide poisoning in a body.

Discuss suicide by hanging and how to look for staging of a homicide by a suicide victim.

Learn some of the reasons people take their own lives and also discuss how to handle suicide notes.

Learn about firearms injuries in suicide victims.

Discuss issues involved in suicide investigations.

Discuss electrocution and burns as causes of death.

Discuss suffocation and drowning as causes of death.

Discuss falls, poisoning, and asphyxiation as causes of death.

Discuss what to look for to help identify a SIDS related death.

Learn about what SIDS is and the different theories as to the causes.

Discuss the different diseases that can cause death.

Discuss how to avoid mis-classifying deaths.

Learn why death investigations are different than any other type of criminal investigation.

Learn the basics of investigating complaints of victims who are being stalked, and discuss what you can do to help protect them.

Interviews of victims, witnesses, and offenders, along with report writing, are crucial to protecting victims, prosecuting offenders, and not looking foolish on the witness stand. Discuss how to be successful on your domestic violence calls.

Learn what to look for that may identify that a victim has been strangled by their abuser

Learn how to assess injuries and potential risks of a victim at a domestic violence scene

Discuss what to look for and how to assess the need for medical attention for a domestic violence victim

Why don't victims just leave their abusers? Learn the reasons that prevent them from taking action

Discuss how batterers develop into domestic violence offenders

Discuss safeguards you can recommend a place of worship enact to lower their safety & security risks

Learn about different areas a place of worship may be vulnerable from a security standpoint

Discuss safeguards that can be enacted to protect worshipers from sex offenders

Children are vulnerable even in places of worship. Learn how to help protect them in this video.

Discuss the security vulnerabilities of administrative offices in a place of worship

Learn how to assess the interior of a place of worship for safety and security

Discuss how to perform a security evaluation on the exterior of a place of worship

Examine the ethical expectations of Probation and Parole Officers

Examine the role that community correction plays for you as a police officer

Learn what tribunal rule candor is and the ethical standards that apply for Judges in the U.S.

Discuss what you need to know about Attorney Client Privilege from an ethical perspective

Learn about the Code of Ethics in policing and how morality plays into it

Discuss the issue of corruption and deviance in police culture

Define the term deviance in relation to how it affects policing

Learn how technology impacts police deviance and what you must know as a leader

Look at ways technology impacts modern policing and what changes are brought about through technology

Examine the ways a bad economy affects the general workforce in today’s society

Discuss how a bad economy affects policing in society

Examine the evidence based policing and what that means for you as a leader

Look at the historical progression of professional standards in policing

Discuss the basics of the importance of professional standards in policing

Learn how technology influences ethics in today’s policing

Discuss the topic of ethics in policing throughout history

Discuss how to most effectively utilize electronic and social media in today’s age of policing

Define what group think is in relation to leadership

Discuss the different styles of interpersonal communication within your organization

Discuss how your management style can lead to a positive change in your organization

Discuss how your organizational structure affects the behavior of those within your agency

How are your values formed? Rex Scism will discuss different ways each individual forms their belief and value system

Learn about how your leadership style is affected by the generation of each subordinate

Discuss what strategies can be utilized for both communicating and active listening

Describe the steps involved in decision making and communication of those decisions

Discuss how to apply progressive leadership when dealing with policies, orders, and directives in your department

Discuss the X and Y theories in leadership

Discuss the need for growth in those in leadership positions

Discuss the concept of humanistic leadership

Discuss the classifications of supervisors and their roles

How to use a systems thinking process to bring a SWOT Analysis together

Discuss the Strength, Weakness, Opportunity, & Threat Analysis and technology considerations

Discuss the Strength, Weakness, Opportunity, & Threat Analysis in your organizations culture

Discuss the Strength, Weakness, Opportunity, & Threat Analysis in the area of conflict

How to use the Strength, Weakness, Opportunity, & Threat Analysis in consideration of your dept policies, HR considerations, and political factors

How to use the Strength, Weakness, Opportunity, & Threat Analysis in your strategic planning process

How to use the Strength, Weakness, Opportunity, & Threat Analysis externally

How to use the Strength, Weakness, Opportunity, & Threat Analysis internally

Learn why ethical leadership is so important in today's policing.

Discuss how you as a leader can help create an ethical culture within your organization.

Discuss if it is ever okay to lie as a leader.

Learn how your discretion can have an impact on your choices as a leader.

Learn what a leader's responsibility is and who they are accountable to.

What makes a successful leader? This roll call training will discuss how to gauge success.

Discuss how to handle ethical dilemmas when you are a leader.

This roll call will talk about how ethics, integrity, values, and virtues are interconnected.

Discuss ethics as it relates to the social code.

Discuss personality stages and thinking from an ethical leadership perspective.

Learn how to identify and describe a dog when writing a report.

Learn how to approach and talk to an unknown dog when you encounter them on the street.

Learn what stats show regarding active school shooters and what your response should be based on these stats.

Training school staff in active shooter and security techniques is completely different than training officers. Learn the important factors to consider when conducting such training.

This roll call demonstrates the action/reaction drill that allows officers to experience an action/reaction situation in a safe environment. The goal of this drill is to demonstrate how quickly things evolve and that an officer's reaction is always going to be slower than the suspect's action in real life.

This roll call demonstrates to officers some tips and tricks to avoid escalating a feeding frenzy situation in which many officers engage one person who is showing aggression. The video highlights issues such as communication, an officer's focus, and tactics to help mitigate an officer's risk when in this situation.

Discuss the comprehensive child recovery strategy and dispatch's role and training in regard to Amber Alerts.

Lip compression, or tightening of the lips, is a good indicator that an individual is withholding information or has an opinion.

Discuss the laws of human behavior, elicitation techniques, and how to detect lies.

Blink rate is an indicator of untruthfulness or stress. Attention to blink rate can be a valuable tool during questioning.

Multiple suspects with the exact same story and timeline is a good indicator that the story has been rehearsed. Asking an individual to go backward in the timeline can cause their story to fall apart.

Attacks on officers can be tied to appearance, fitness level, and how you carry yourself. Learn how to avoid giving fearful cues that may elicit an attack.

A bait question is something you can ask in almost any given situation to determine if someone has something to hide. Learn how to raise the stakes before asking your bait question.

Discuss ways to improve decision-making skills and becoming more adaptive.

Discuss the need for law enforcement to take the necessary measures to prevent crises from happening and the need for departments to have a plan of action in case a crisis does occur.

Discuss options-based responses for active assailant events.

Reflect on ways officers can deal/cope with trauma related events that occur on the job.

Discuss ways officers can talk and be open about law enforcement health.

Consider the ways a department can improve its mental health and create a culture that is open about psychological wellness.

Discuss encounters and understanding the signs of adults and children on the autism spectrum.

Discuss how personal social media use by officers could create issues.

Consider elements of safe techniques when encountering aggressive canines in the field.

Outline recommended procedures to implement when dealing with a missing person investigation

Outline ways officers can ensure a child's safety when arresting parents or caretakers

Define vicarious liability and ways to establish policies to reduce liability in the police agency

Reflect on the psychological responses and transitions officers may have when involved in a shooting

Define professionalism, the criteria of professionalism, and how to handle difficult situations as it relates to law enforcement

Reflect on the use of force continuum, the force options officers have, and how these options correlate to the continuum

Consider force, the use of force continuum, use of force involving arrests, and what constitutes necessary force

Discuss juvenile offenders in different aspects and the waiver of rights

Deconstruct a search warrant by dividing it into its components, advantages, and possible pitfalls

Justify the standard of reasonableness, exceptions to searches, consent to searches, and procedural steps to lawful searches.

Consider the fourth amendment, its importance to law enforcement, probable cause, and the building blocks of probable cause

Define suspicion, as well as the appropriate responses to suspicious activity, frisks, and lawful arrests.

Define an active violence event and discuss emergency practices when an active violence event is occurring at your PSAP.

Define an active violence event and discuss the best practices to implement when handling calls related to the active violence event.

Define an active violence event, the commonalities of these events as well as its five phases, and the time frame of these events.

Define servant leadership and the qualities of being a servant leader in your 9-1-1 center.

Differentiate between corrective actions and disciplinary measures, and discuss forms of corrective actions to improve specific employee behaviors

Distinguish the safety concerns for officers with geolocation services and devices

Define cyber security, employee awareness, and rules to enact to ensure protections and accountability

Consider internet vulnerabilities of the law enforcement agency and countermeasures to take to ensure protection of vital information

Facilitate ways to write police reports grammatically correct with complex information and with the future of the police report in mind

Integrate the five universal truths into 9-1-1 calls, and discuss ways to handle difficult calls, including calls that are verbally abusive.

Discuss the frequency of force, when force is appropriate, legal aspects of force, and misunderstanding about police use of force.

Comment on the sovereign citizen movement, the belief and actions of sovereign citizens, and interactions officers may have with these individuals

Define servant leadership, servant values, and the qualities of being an effective leader in the PSAP

Develop tactics to deter and detect school shooters as well as conduct drills to prevent potential threats

Discuss officer involved domestic violence and policies law enforcement agencies can implement to identify and prevent this abuse

Correlate the growing usage of the internet with solicitation of minors by online perpetrators

Plan for preparedness in the case of disasters or emergencies for the reunification of children and family.

Discuss child abusers, their grooming techniques, suspicious behavior, and how these exploiters avoid detection.

Discuss statistics for missing persons and the methods and modes of abduction

Discuss ways to de-escalate a situation involving individuals with mental illness

Consider the three components to resolving a situation

Discuss interpersonal communication and its skill set, performance improvement plans (PIP), and handling difficult conversations with employees.

Detect the indicators of deaf or hard-of-hearing drivers, and discuss ways to effectively communicate with these individuals

Fentanyl, Opioids, and Naloxone (Narcan) Use

Discuss search warrants and the precautions officers should take especially when writing affidavits.

Discuss the primary aggressor, searches, interviews with the victim(s), forms and risk assessments.

Assess the importance of handling 911 calls involving domestic violence, including the victim's, perpetrators, and any additional information

Define racial profiling, plan a self-improvement model, and explain the importance of social intelligence and acceptance

Discuss the community's perception of law enforcement, define diversity, and explain why appreciating diversity is important to an officer's role

Define drug interdiction, fronting and indicators, and explain different types of indicators

Define and consider biases that exist and how they affect and officers role

Discuss ways to exchange information when a language barrier exists

Define human trafficking, the criminalization protocols, and steps to identify and assist victims.

Argue the benefits and detriments of using body worn cameras.

Discuss data pertaining to active shooter events in K-12 schools

Discuss different ways to handle calls involving autism.

Determine how practicing mindfulness can help LE deal with stress and improve mental health

Discuss characteristics of recognizing autism and recommended behaviors for law enforcement.

Discuss/demonstrate the guideline of the 21 foot rule

Discuss the comprehensive child recovery strategy and how Amber Alerts can be successful.

Discuss Law Enforcement's role and best practices when dealing with active shooter events

Important facts about the spread of the coronavirus and what steps officers can take to protect themselves.

One idea on being able to see the sights better.

Techniques for properly pressing the trigger and how to follow through on the sights.

How and what to carry off duty.

Practice techniques for strong and support hand only reloading.

How to set up, practice and clear a stove pipe malfunction in your handgun.

How to practice and clear a failure to fire on your handgun.

The purpose of this course is to increase officer safety by improving the quality officer and citizen encounters through five key aspects called the Think CLEAR Approach.

This course is designed to provide law enforcement and corrections officers with knowledge to recognize, prepare for, and react to encountering blood and other potentially infectious materials in common law enforcement and corrections workplaces. This course will familiarize officers with common elements of exposure control plans, different types of personal protective equipment (PPE), and some of the common bloodborne and airborne pathogens that officers may be exposed to in their work environments.

Every year in the U.S., there are an estimated 250,000 cases of out-of-hospital cardiac arrest. The average survival rate is 10%. This course provides a sample Telecommunicator CPR protocol based on the CPR LifeLinks initiative created by the National Highway Traffic Safety Administration. This course explains the importance of implementing a T-CPR protocol in the PSAP, teaches the telecommunicator how to recognize the symptoms of out-of-hospital cardiac arrest, provides a sample protocol of T-CPR instructions, and explains how to overcome barriers on OHCA calls.

On average, one in every three households that officers respond to have a dog present. This course provides officers with best practices to follow when encountering dogs on the job. Some of the topics discussed are the types of aggression that dogs exhibit, problems officers face during dog encounters, and writing reports involving dogs. The course will also demonstrate tools of the trade that offer less-lethal options for dogs.

All law enforcement officers will be required to testify regularly during their careers. Whether a seasoned veteran, a rookie fresh out of the academy, or somewhere in between, officers will receive instruction, tips, and techniques to help prepare them for their courtroom experiences. This helps officers feel more comfortable in the witness chair and become more effective witnesses.

This course teaches what a law enforcement officer’s responsibility is in a hazardous materials incident as awareness-level personnel. This course will cover how to detect the presence of hazardous materials, how to survey the scene from a safe distance, and how to use the Department of Transportation Emergency Response Guidebook to gain vital information about hazardous materials.

This short course is designed to give law enforcement an understanding of basic commands in Spanish.

This course explores terrorism in the modern world and explains terrorism response procedures, scene awareness of professional responders, and requirements for OPSEC and site security.

Students will utilize empirical data on school active assailant events over the past 20 years, conducting a detailed threat analysis. This highly engaging module will force officers to differentiate between school active assailant events and other mass murder incidents. This module will expose attendees to data and case studies, allowing students to assess K-12 active shooter assailants, the planning process, location of attacks, duration of attacks, consequences, and resolutions of these events. The totality of information will be used to empower students with the knowledge and confidence to end the threat and save lives.

K-12 facilities experience unique challenges when implementing options-based response programs. These challenges stem from a top-down approach to infrastructure improvement and policies directed toward addressing critical violent incidents on campus. In many cases, SROs and local law enforcement officers are responsible for delivering training to staff members without any prior knowledge of site-specific limitations in security infrastructure, communication assets, or emergency response protocols. This module will give officers historical insight on why a lockdown-only approach is no longer aligned to best practices and how to deliver options-based response curriculum to educators in a responsible and trauma informed manner. Officers will explore the L.E.W.I.S. model for assessing K-12 campuses in order to deliver site-specific training and leverage staff buy-in to create successful options-based response programs.

This course will assist in the establishing, selecting, and training of school resource officers. Participants will learn about the responsibilities of law enforcement on school property both administratively and legally, mentorship of students, and training of staff and students. The course also covers methods to help create partnerships and resources for parents, students, and staff.

Wellness can be defined as “the state of being in good physical, emotional, social, spiritual and intellectual health, especially as an actively pursued goal." Police literature related to wellness tends to focus on what needs to do be done within a broad mental or physical scope to minimize the threat of injury or death among law enforcement officers of all ranks. These dimensions are made up of five “domains” which are critical to surviving the cumulative effect of living the police life. Getting too far out of balance in these domains damages our overall wellness and can increase our risk for injury, on-duty death, and suicide.

This course is designed to teach officers important elements of investigating family violence. This includes a discussion of the elements of family violence including national statistics, types of abuse, and identifying the predominant aggressor.

This course is designed to teach officers important elements of investigating sexual assault. This includes a discussion of the elements of sexual assault including national statistics, victim PTSD, and how to interview a victim.

This course is designed to teach officers important elements of investigating sexual offenders. This includes a discussion of the elements of sexual assault including national statistics, sexual offender classification, and characteristics of sexual offenders.

This course will provide information regarding distinguishing between security versus crisis and emphasizing the importance of a safety plan initiative. It will review considerations for adaptation within a plan as well as vulnerability assessments and involvement of crime prevention through environmental design best practices.

This course is designed to train first responders in proper tactics and techniques when responding to an active shooter event. How to park upon arrival, vital equipment, and traveling and bounding to the building are all demonstrated. In addition, communication, clearing and searching rooms, and one to three officer team formations are covered in detail.

This course will provide personnel with conflict prevention and conflict resolution techniques. Officers will learn how to make themselves a tactical communicator and keep themselves physically safe. Verbal de-escalation conflict management training involves using posture and body language, tone of voice, and choice of words for calming a potentially volatile situation before it escalates into violence.

This course is specifically designed to address critical problems in today’s law enforcement when it comes to training on violence prediction, threat recognition, and de-escalation. It addresses these key issues with the aim of saving lives, building community trust, and enhancing compliance on patrol.

From the first line to senior staff, law enforcement officers use communication skills to direct, inform, and persuade others to behave in a certain manner. These techniques help to keep our citizens safe so we can complete our overall mission to “serve and protect.” Understanding how we communicate with others while considering emotions, experiences, and levels of understanding allows us to confer clearer messages and engage in more effective use of our words, actions, and emotions.

From the first line to senior staff, law enforcement officers use communication skills to direct, inform, and persuade others to behave in a certain manner. These techniques help to keep our citizens safe so we can complete our overall mission to "serve and protect." Understanding how we communicate with others while considering emotions, experiences, and levels of understanding allows us to confer clearer messages and engage in more effective use of our words, actions, and emotions.

This course is designed to address close-range knife attacks against officers. The phenomenon is becoming increasingly more common today and is often seen in warrant services, domestic calls, and other officer/subject interactions. Our focus will be on teaching training methods, tactics, and techniques that are simple and direct.

This course is intended to give officers the knowledge to perform a safety and security assessment for any religious facility in their jurisdiction. In the U.S. almost 58% of places of worship have less than 100 members in attendance during a regular worship service. There are many vulnerabilities, besides shootings, that a place of worship may have without realizing it.

The course is specifically designed to address critical problems in today’s law enforcement when it comes to training on violence prediction and threat recognition. It addresses these key issues with the aim of saving lives, building community trust, and enhancing compliance on patrol.

This course explores racial profiling and aims to assist law enforcement officers in navigating appropriate traffic and field stops. Topics covered include legal aspects of racial profiling, elements of inappropriate and appropriate traffic stops, and profiling as it relates to reasonable suspicion of criminal activity.

This course explores racial profiling and aims to assist law enforcement officers in navigating elements of inappropriate and appropriate traffic stops and profiling as it relates to reasonable suspicion of criminal activity, especially drug couriering.

Hiring the right fit and preparing those employees for a lifelong journey in mental and physical wellness in this profession and beyond is the foundation of this course. It contains tools to assist the 9-1-1 professional in managing vicarious trauma and the importance of deploying these resources in daily life.

This course provides an overview of what PSAPs should know when considering implementing a quality assurance process. It discusses the various recommended processes for conducting call review from how the call is answered and processed to how the call is dispatched. The three major disciplines (police, fire, and emergency medical call processing) are discussed in depth. The new APCO/NENA ANS 1.107.1.2015 Standard for the Establishment of a Quality Assurance and Quality Improvement Program for Public Safety Answering Points is also covered.

Ensure you give all citizens access to public safety services by offering a text-to-911 solution. You will be presented with costs as well as technical and operational considerations when making decisions to deploy a solution.

Students will integrate an understanding and application of the following measures into their professions: prevention, response, and survival in the face of a new kind of domestic and international terrorism as represented by the attacks in New York City, Littleton, Oklahoma City, and Jonesboro.

This training uses tactical breath work, physical drills, and cognitive behavioral therapy to achieve optimal functioning of the entire psychophysiological system, including increasing mental toughness, enhancing tactical skills, preventing injury, practicing self de-escalation, and more. Participants will learn techniques to use right away along with resources to continue their training.

This course will give the learner specific targets and goals to increase/enhance the safety and security of their court operation. It is designed for the court officer as well as the supervisor to promote continuing awareness of threats and assessments of courthouses.

This course will discuss the best practices for investigating child abuse cases, including appropriate procedures and considerations, interviewing of parents and children, and special investigative issues.

This course will assist law enforcement officers in recognizing indicators of child abuse. The course will cover physical abuse and neglect, emotional abuse and neglect, and sexual abuse.

This course covers an overview of the issue of child abuse, including topics such as the nature of child abuse, possible effects of abuse, family dynamics, characteristics of abusive parents, theories of child abuse, and possible effects of abuse.

This course covers the proper administrative procedures to follow when selecting a prisoner for segregation. The appropriate paperwork, prisoner handling, and humane treatment of inmates is discussed in detail. Although tailored to a prison setting, many of the procedures can also apply to jails and holding cells in police stations.

This course educates correctional officers on ethics, values, and principles. It details the types of failures that can befall officers who lack a strong belief system. The goal of the course is to help officers recognize issues that can lead to dismissal, criminal charges, and even bodily harm from improper character and behavior within a facility.

This course provides a basic understanding of the Prison Rape Elimination Act. It also discusses your duties as a first responder, how the coordinated response works, and what you can expect in the investigation process of an alleged sexual abuse. The duties of the first responder are one of the critical components to protect the alleged victim from further abuse and provide a safe and secure environment.

This course provides a basic understanding of the Prison Rape Elimination Act and its core concepts. PREA was implemented to prevent sexual abuse and sexual harassment in confinement.

The primary objective of this course is to provide instruction in surveillance of inmates, staff, and visitors in all areas of the institution. This is to ensure that institution resources are managed reasonably and to establish a safe and healthful environment that is free of dangerous weapons and other contraband or clutter that create fire or other hazards.

This course will provide a basic understanding of how you can effectively manage and communicate with LGBTI, transgender, and intersex inmates within your facility. This course will also provide the basic principles and standards for managing LGBTI, transgender, and intersex inmates.

This lecture reviews four foundations of criminal procedure that help explain Supreme Court decisions.

This course explores the impact of the video game industry on school violence along with how parents can contribute to a healthier child in their home. Col. Grossman also expounds on his Bulletproof Mind course, addressing how police officers can prepare for and survive violent encounters both physically and mentally. Students will learn how to avoid post traumatic stress syndrome.

This course provides in-depth training on predicting terrorist attacks and effective police response to such attacks. Col. Grossman believes “the greatest achievement is the crime that did not happen." Preparations to deter and delay terrorist attacks are discussed, and Col. Grossman teaches responders to “think outside the box” when utilizing non-traditional resources in response to terrorist assaults.

This course examines school massacres, particularly common denominators and preventative actions that can be taken by school administrators and law enforcement. Internal and external threats are discussed, providing valuable training on how to deter, detect, and defeat attacks. Effective police response to active school shootings is also discussed. Officers will learn how to work with educators to make their local schools safer at little or no expense.

Telecommunicators within the 9-1-1 industry endure severe and repetitive stressors throughout their careers. This course highlights what body systems are affected by stress, how those systems respond to and recover from stress, and how the telecommunicator can effectively manage stress for a more productive life.

A front-line supervisor in the PSAP is quite possibly the hardest yet most powerful position in the agency. This course will review a few of the biggest obstacles supervisors encounter and give best practices techniques to handle them. The discussion will cover the basic skills, knowledge, and abilities needed in supervision; various leadership methods; conflict resolution; counseling & disciplinary; proper documentation; and knowing your overall mission.

Servant leadership turns the power pyramid upside down. Instead of the people working to serve their leader, the leader is there to serve their people. In this session, learn how you can use this philosophy of serving to unlock, drive, motivate, and create higher-performing teams and better-fulfilled employees.

This course is designed to define terms associated with an active violence event, identify tactics used by first responders with which the telecommunicator may not be familiar, and discuss options when a person finds themselves in an active violence event.

This one-hour session will cover various personnel issues and explore options for addressing these issues. Supervisors often feel frustrated and helpless when confronted with negative behaviors from their employees. This course will review successful tactics that can be used to help guide the employees back to positive productivity.

Interpersonal communication skills are essential for developing working and personal relationships. This course will explore the various skills involved with interpersonal communication. It will introduce you to why these skills are beneficial, how they are used, and when to use them. We will also cover the importance of handling confrontation properly, identifying triggers that could cause you to lose your temper, and how to manage difficult relationships.

Intimidated by HR? You don’t have to be! This course explains the laws pertaining to FMLA, ADA, and hiring in basic terms. Real-world examples will clarify their purpose, and we will further separate myth from fact by examining what they mean for daily operations in the PSAP. Attendees will walk away with an understanding of the most common HR issues and resources to help learn more.

Most supervisors view counseling and discipline as the most undesirable part of their job. However, they serve a vital purpose, and when done correctly and consistently, counseling and discipline can foster a productive and cohesive work environment. This course provides methods for conducting counseling and explains the concept of progressive discipline as well as the benefits of doing it effectively.

This course will explore national standards for call answering and call screening for 9-1-1 call centers.

This course will provide an understanding of the impact and challenges of an autism spectrum disorder (ASD) emergency on telecommunicators, responders, and family members and how to incorporate those challenges into skills needed to gather information when processing these calls for service.

Using actual surveillance videos from the Toronto 18 case as well as a first-person narrative by the police agent in the case, viewers will understand how and where radicalization can occur, what possible counter radicalization methods can be used, and how quickly local investigations can become international ones.

This course is designed to teach law enforcement officers about evidence submission to units in many forensic services laboratories. The course includes the scope of service of typical forensic units; suggestions on the collection, preservation, packaging, documentation, and submission of evidence to the units; limitations of service that might be encountered; and report interpretations.

This course will identify the legal justifications for using force, explain the constitutional legal standard used to evaluate force, discuss the purpose of a force continuum, identify the primary factors used to determine the reasonableness of force, identify the levels of subject resistance and corresponding force options, and identify the criteria for using deadly force.

Not currently available in these states: Georgia

This course will discuss the most common theories and practices of the sovereign citizen movement and provide vital information about this growing challenge. Additionally, it will discuss the movement’s ever-changing tactics and techniques, ways to better identify and recognize the sovereign citizen, and what to do when encountering a sovereign citizen.

This course will cover basic premises of the Koga Institute related to the police role in arrest, emotional control, the concept of control, and the use of pain compliance and leverage. Specific, humane, and effective basic control holds will be demonstrated and explained in detail. The control holds demonstrated are a small part of the Koga system which is a more comprehensive system of arrest control, baton, crowd control, and police tactics.

This course explores the many issues and problems police officers commonly face with stress in their careers. The first hour outlines the traps into which many officers fall, the difference between stress and trauma, and how critical incidents and cumulative stress can shorten a career. In the second hour, students will learn several easy steps by which they can avoid the impacts of chronic stress.

This course takes a psychological look at a very real phenomenon within the ranks of law enforcement from lessons learned in military conflict concerning the psychology of killing. Although every police officer will not face the reality of taking a life in the line of duty, we owe it to our officers to prepare them for the potential in terms of psychological processes involving remorse, rationalization, isolation, and social tolls. This course contains important insights to apply in managing the aftermath of officer-involved shootings.

Not currently available in these states: Georgia

This one-hour training course is taken from the book On Combat and produced with the author Lt. Col. Dave Grossman. This course examines the psychological and physiological effects of fight related stress on the body and mind of those engaged in potentially lethal conflict.

Not currently available in these states: Georgia

Law enforcement agencies have generally ignored officer-involved domestic violence and allowed batterers to continue wearing a badge, enforcing domestic violence laws that they violate themselves. This program encourages law enforcement officials to adopt zero tolerance for this. The program also describes the many stressors of a law enforcement career and how to deal with those stressors.

This course is intended as an introduction to issues related to responding to and investigating missing and exploited children cases.

This course focuses on procedures and communication techniques when interacting with drivers who are deaf or hard of hearing.

Preparing for the range is just as important as preparing for courtroom testimony and working a shift. This course will give officers important information on how to obtain the most benefit from live fire range training by providing a simple plan for success.

Not currently available in these states: Georgia & Texas

A proactive response by law enforcement to domestic violence incidents is key to a successful case. Knowing the state statutes, understanding the victim’s plight, using your training to read a crime scene, and conducting a thorough and complete interview will enhance the chances of the case.

Not currently available in these states: Georgia

Tactical communication training will provide you with career-building, career-changing, and even career-saving conflict prevention and conflict resolution communication tactics. You will learn how to be a tactical communicator and keep yourself safe while reducing stress when dealing with citizens, fellow professionals, and people in your personal life.

In May 2015, the United States Department of Justice released the comprehensive findings of the President’s Task Force on 21st Century Policing. That report summarized six primary findings related to nearly every facet of criminal justice, including training and education. This course satisfies multiple areas covered in the task force report and consists of two primary modules designed to expand participant knowledge in the areas of implicit bias, cultural diversity, mental illness, emotional intelligence, effective de-escalation strategies, and community policing.

This course examines intrinsic bias, specifically how bias influences our lives, how to develop strategies to be aware of our hidden bias, and a framework for us to apply in not only our professional but personal lives to identify when negative bias may be providing influence. We will look at what intrinsic bias is (both the positive and negative side of it), how it influences the decision-making process, and how EQ (specifically empathy) helps us identify our bias and gain an understanding of those we work with and serve.

This course is designed to increase the law enforcement community's awareness of the issue of human trafficking through the exposure of information including: victim identification, investigation, rescue and prosecution considerations, referral and service providers' availability, the critical need for development of a coordinated community response, and the interconnectivity of state, federal, and global human trafficking concerns.

This is an introductory course in the use of the computer, the use of the Internet for research, and the use of computer/business application software within a Windows environment using Microsoft Word and Microsoft Excel. This course is geared toward those with little or no knowledge of computer use.

This course will provide tools to increase awareness of behaviors that might indicate an autism spectrum disorder or closely associated cognitive disability. The course aims to increase the likelihood that officers will respond more safely and effectively by having a basic understanding of why certain persons behave the way they do.

As public servants in law enforcement, fire service, and government agencies, you have devoted your career to benefiting citizens and society. This course provides a road map of how to utilize and shape the competencies you have acquired in your public service career and reinvent who you are into who you will be in your next private industry career.

This course features fundamental leadership concepts designed to enhance the overall knowledge, skill, and ability of line function employees from public safety, government sector, and private sector organizations who are preparing for future leadership roles within the organization.

This course explores the relationship between human fatigue and important biological functions that impact not only personal well-being and officer safety but organizational liability and overall risk management.

This course is designed to provide the student with an understanding of the proper steps to correct poor performance in new recruits. This course will discuss initial instruction, adult learning theory, and common methods used to correct a new recruit's performance in the training program. At the conclusion of this course, the student will be able to provide guidance and training to correct a new recruit's mistakes.

This course is designed to provide the student with an introduction to apprenticeship programs for law enforcement, corrections, communications, fire, and emergency medical services. This course will focus on the San Jose Model of field training; however, it will also briefly discuss other field training models.

This course explores ideas and information in and around ethical decision-making as it pertains to law enforcement. Officers will understand the need for law enforcement practitioners to make informed, ethical judgments. Being ethical pertains to how an individual arrives at conclusions relating to what is right and what is wrong. Individual beliefs vary; therefore, people should attempt to achieve a position that results in fairness and equity within society and respects individual beliefs.

In May 2015, the United States Department of Justice released the comprehensive findings of the President’s Task Force on 21st Century Policing. That report summarized six primary findings related to nearly every facet of criminal justice, including training and education. This course satisfies multiple areas covered in the task force report and consists of one module designed to expand participant knowledge in the areas of body-worn cameras and law enforcement’s role regarding electronic recordings by the public.