Defining Quality Assurance in a Comm Center Roll Call

Meet your Instructor

Jennifer Schwendimann

Expertise:

Tennessee Emergency Communications Board

Jennifer Schwendimann has 13 years of experience in the 9-1-1 field. She started as a telecommunicator at Williamson County 9-1-1 and went on to serve as a training and quality assurance coordinator and, most recently, as operations manager. She is currently the Training Coordinator of the Tennessee Emergency Communications Board.

Other Courses from Jennifer Schwendimann

Training and Maintaining: Components to a Successful Training Program

Benefits of a Quality Assurance and Quality Improvement Program Roll Call

Reducing Liability in Your Comm Center Roll Call

Defining Quality Assurance in a Comm Center Roll Call

Quality Assurance: Improving Quality in the Communication Center