Interpersonal Communication
Interpersonal communication skills are essential for developing working and personal relationships. This course will explore the various skills involved with interpersonal communication. It will introduce you to why these skills are beneficial, how they are used, and when to use them. We will also cover the importance of handling confrontation properly, identifying triggers that could cause you to lose your temper, and how to manage difficult relationships.
Course Length: 1 Hour
Meet your Instructor
Lisa Fulton & Scott Fulton
Expertise:
Lisa is an Instructor for the National Emergency Number Association.
Scott is a Sergeant at Mount Juliet Police Department
Lisa Fulton, ENP started her public safety career in the Booking Room of the Metropolitan Nashville Police Department in 1992. She transferred to the Communications Center in 1994. Working her way through the ranks of front line call taker and dispatcher, to trainer, supervisor, and manager; she has managed operations, HR, Training, QA, and Accreditation. The Metro Nashville Department of Emergency Communications processes an average of 1.5 million calls a year and employees 190 Telecommunicators. Lisa is an Emergency Number Professional, TN-State TERT Coordinator, NENA Education Advisory Board Member, TECB Training Committee Board Member, and TN-APCO Chapter Secretary/Treasurer.
Scott Fulton started his public safety career as a firefighter in Connecticut. After moving to Tennessee, he was hired by the Metro Nashville 9-1-1 center where he worked as a front-line telecommunicator for several years before going to the police academy. He has been a police officer for 20 years with a focus on training, for most of that time. Scott currently works for the Mt. Juliet, Tennessee Police Department where he's assigned as the evening shift patrol supervisor and the Crisis Negotiations Team Commander.