Implementing Text to 9-1-1 in the PSAP
Ensure you give all citizens access to public safety services by offering a text-to-911 solution. You will be presented with costs as well as technical and operational considerations when making decisions to deploy a solution.
Course Length: 1 Hour
Meet your Instructor
Monica Million
Expertise:
2019 NENA President & Executive Director, Colorado 911 Resource Center
Monica Million has been in the 9-1-1 industry for 24 years. She began her career as a 9-1-1 Telecommunicator, worked her way into the Communications Training Officer, Supervisor and ultimately the Operations Manager of the Grand Junction Regional Communication Center. She worked as the Executive Director of the Colorado 9-1-1 Resource Center at the state level. She holds the Emergency Number Professional Certification and has a BA from California State University, Long Beach. She is a Past President of the National Emergency Number Association and a Hall of Fame Award recipient. She was instrumental during her time on the NENA Board of Directors in establishing the Collaborative Coalition for International Public Safety. She sits on the Board of Advisors for the PTSD9-1-1 documentary effort. In addition, she was the founding co-chair of the Women in 9-1-1 Alliance, advocating for professional development of professionals in our industry. For the past several years she has been speaking at state, regional, national, and international events to advance 9-1-1 and emergency number services worldwide. She has also worked with Amazon Web Services as a 9-1-1 Business Development Manager. She is the founder of Million Consulting Services, LLC. She is an Instructor for NENA. She is currently serving on the NG9-1-1 Institute Board and sits on the Board of Advisors to Prepared911.