Advanced Troubleshooting for 911 Dispatchers: Navigating Technical Challenges and Legal Compliance
Course Length: 1 Hour
Meet your Instructor
Erika Lakey and Yasmen Barnett
Expertise:
Erika Lakey, ENP, CMCP, RPL has been in Public Safety for over 15 years at the Osceola County Sheriff’s Office in Central Florida. She started as a frontline telecommunicator and became a CTO, Assistant Squad Leader, and then moved to the support roles of Training Coordinator and 911 Support System Specialist. Erika teaches 9-1-1 public education, in addition to handling the technical aspects of the ECC’s in the county. She also works with various vendors for numerous projects. Erika enjoys serving the industry by volunteering for committees, work groups, and standards development committees. Erika graduated from Middle Tennessee State University with a BS in Advertising/ PR. She co-founded “Those 911 Girls”, a resource hub dedicated to communicating the industry to 9-1-1 professionals. In her down time, Erika teaches swim lessons, trains Brazilian jiu-jitsu with her husband and three daughters, and co-manages their family businesses. Yasmen Barnett ENP, CMCP, has been in Public Safety for over 9 years originally starting as a telecommunicator with the Osceola County Sheriff's Office in Central Florida. She worked through the ranks serving as a telecommunicator, CTO, Assistant Squad Leader then Floor Supervisor. Yasmen now serves as an ECC Engagement Manager for Strategic Accounts at RapidSOS. Yasmen holds a Master's Degree in Criminal Justice with a focus on Police Leadership from the University of Central Florida. She is also the co-founder of Those 911 Girls, a collection of 9-1-1 Industry resources for 9-1-1 professionals, and serves on multiple committees. On her days off, Yasmen spends time reading, baking, and spending time with her family and pets!
Other Courses from Erika Lakey and Yasmen Barnett
Advanced Troubleshooting for 911 Dispatchers: Navigating Technical Challenges and Legal Compliance