Difficult Conversations - Giving Feedback in Productive Ways

Low Confidence, Over Confidence, Flippant, Over Agreeable, Dense, are all descriptors used to label trainees. Learn how to identify these traits but more importantly where they come from and how to overcome them. During this session you will reflect on your training journey, identifying memorable traits of your trainers. Learn techniques to develop trust and open communication in the pursuit of creating productive team members!

Course Length: 1 Hour

Meet your Instructor

JC Ferguson

JC Ferguson

Expertise:

Father of two wonderful girls, JC Ferguson is a Commander at Austin-Travis Co EMS in Austin, Tx. He oversees cadet training and continuing education for the Communications division, as well as heads their Special Events and Emergency Response Team. JC started working in public safety 2003 and has since worked in Bexar County - Tx, Billings Mt, and Chapel Hill NC in various roles of Fire, EMS, and Emergency Communications. JC is also a ranking member of his department’s Honor Guard, leader within his department’s Peer Support Team, and is a Co-Chair of NENA’s Peer Support Work-Group under the Wellness Committee. For recreation, JC is a competitive Ultimate Frisbee player and can usually be found outdoors running or in one of Austin’s many Greenbelts.

Other Courses from JC Ferguson

Difficult Conversations - Giving Feedback in Productive Ways

Critical Listening for Telecommunicators

Empathic Listening for Telecommunicators

Active Listening for Telecommunicators

Bloom's Taxonomy

Active Listening Skills