Morning Show with Tracy Eldridge and Jenny Mason
Course Length: 30 Minutes
Meet your Instructor
Tracy Eldridge and Jenny Mason
Expertise:
Tracy Eldridge launched her own company and podcast “On Scene First” after 25 years and counting in public safety. On Scene First focuses on educating public safety professionals on must-have technology tools and mental health resources to help save lives on both sides of the call. From dispatcher to chief dispatcher, Tracy spent many years serving her community in rural Massachusetts. Tracy still serves as a call firefighter/EMT on her local fire department and is a lead instructor of their Fire/EMS Explorer post. Tracy spent four years at RapidSOS where she played a pivotal role in the delivery of device-based locations to 9-1-1 and field responders. With a passion for public speaking, Tracy has also been recognized nationally for her efforts to train telecommunicators and bringing awareness to PTSD and public safety through conference training sessions, webinars, and keynote presentations. In 2020, Tracy was proudly named the NG911 Institute “Industry Professional of the Year.” Jenny Mason is the CEO and co-owner of CCS - Communication Center Specialists. She resides in Florida with Michael, her husband of 34 years and her service dog, Gizmo. People who know Jenny would describe her as an enthusiastic, positive, goal-oriented team player. Her background includes sales, sales management, product development, marketing and professional training. She has worked within the PSAP marketplace for almost 20 years: marketing, selling, installing, and maintaining 911 dispatch console furniture. She introduced CCS, the very first dispatch console desk preventative maintenance & detailed cleaning service the industry had ever seen, nationwide in 2012. She has spent many years traveling the country attending APCO & NENA conferences conducting training on the health and wellness needs of telecommunicators with her “Germ Warfare” and “Are You and Your Building Sick?” classes. Jenny is community oriented and strives to be involved in the industry to make a positive difference for heroes under the headsets. She was part of the International APCO Commercial Advisory Council (CAC), serving 8 years in various positions including council chair. Currently, she is the CCAM for the Florida State APCO Chapter.