Ensuring MLTS Compliance in Public Safety
In this course the student will learn what MLTS is as well as best practices for handling MLTS calls. We will also discuss why MLTS Compliance is important in addition to the story behind Kari’s Law and Ray BAUM’s Act.
Course Length: 1 Hour
Meet your Instructor
Erika Lakey
Expertise:
Erika Lakey, ENP, CMCP, RPL has been in Public Safety for over 15 years at the Osceola County Sheriff’s Office in Central Florida. She started as a frontline telecommunicator and became a CTO, Assistant Squad Leader, and then moved to the support roles of Training Coordinator and 911 Support System Specialist. Erika teaches 9-1-1 public education, in addition to handling the technical aspects of the ECC’s in the county. She also works with various vendors for numerous projects. Erika enjoys serving the industry by volunteering for committees, work groups, and standards development committees. Erika graduated from Middle Tennessee State University with a BS in Advertising/ PR. She co-founded “Those 911 Girls”, a resource hub dedicated to communicating the industry to 9-1-1 professionals. In her down time, Erika teaches swim lessons, trains Brazilian jiu-jitsu with her husband and three daughters, and co-manages their family businesses.