Say This, Not That
In this course, Dawn Shumway discuss some tools help foster effective communication with your caller, human responses and why what may seem irrational is actually rational, some word tips that will add tools to your toolbox for everyday use, and the importance of being kind.
Course Length: 1 Hour
Meet your Instructor
Dawn Shumway
Expertise:
Dawn Shumway is currently a 9-1-1 public safety manager with Ada County Sheriff's Office in Idaho. She has spent 18 years as a 911 dispatcher and truly love what she does. She also teaches with the Denise Amber Lee Foundation.