Policy Primer
The 9-1-1 profession is changing dramatically, so it is more imperative than ever that agencies have a great policy manual that is kept updated and relevant. In this course, Doug Showalter and Leslie Whitham will discuss how to write policies, how to maintain relevant policies for your communications center, and how to review policies and strengthen them.
Course Length: 1 Hour
Meet your Instructor
Leslie Whitham & Doug Showalter
Expertise:
Leslie Whitham, ENP has worked in the public safety field for more than 31 years. Leslie is a longtime supervisor and instructor who values ongoing professional and personal development with a belief in the importance of camaraderie amongst 9 ‐ 1 ‐ 1 professionals.Leslie has been involved with communications since 1991, starting her career as a Reserve Police Officer. She became a Public Safety Dispatcher in 1992 when her agency opened its own communications center. Leslie was responsible for both prioritizing/routing a high volume of emergency and non ‐ emergency calls through a CAD system as well as working with incoming dispatchers to complete the department’s training program. After demonstrating her ability to train dispatchers, Leslie was promoted to Public Safety Dispatch Supervisor, supervising law ‐ enforcement telecommunicators in support of the department’s strategic vision. In 2021, Leslie left the public sector to take on the role of Training and Engagement Manager with RapidSOS, a technology company focused on providing ECC's across the country with access to life ‐ saving digital data. Doug Showalter retired after a 30-year distinguished career with the California Highway Patrol. During his tenure he was chosen to supervise a complete restructuring of the statewide CHP Communications Training Academy, including revisions to several departmental manuals. His career was highlighted with countless awards and commendations. Over the past 17 years he’s established a reputation as a well-respected speaker.