Courses
COURSE NAME
COURSE OVERVIEW
This session will focus on advanced troubleshooting techniques for 911 dispatchers and supervisors, incorporating essential legal requirements and addressing the latest technological challenges. Attendees will gain a deep understanding of how to manage and resolve issues related to Multi-Line Telephone Systems (MLTS), p-ANI, and evolving emergency communication technologies. Additionally, we will cover critical legislation such as Alyssa's Law, Kari's Law, and the Ray Baum's Act, ensuring that participants are well-versed in compliance and best practices.