Courses
COURSE NAME
COURSE OVERVIEW
It is a myth that there are leaders and there are followers. Everyone's a leader. Whether you are a frontline dispatcher or a supervisor, you lead from where you are. It only takes one person to help empower people and get buy-in to change things for the better. In this course, Dru Clarke, ENP, will discuss how to create a clear vision of what leadership looks like on each level, how to shift into new leadership paradigms, and how to develop ways of coaching and mentoring.
In this course Leah Missildine and Sara Weston, PMP, ENP will talk about the fears and objections to next generation 9-1-1 and emphasize the importance of telecommunicators asking questions and having a voice in the future of their centers and in the future of 9-1-1. They will explain the benefits of embracing this new technology, outline basic NG9-1-1 terminology, and discuss what you can expect at your center when transitions to NG9-1-1.
This rollcall training discusses why changes in technology has led to the need for NextGen 9-1-1. For more detailed training on this topic, see course “Next Generation 9-1-1 Basics”.
This rollcall training discusses why many telecommunicators fear Next Generation 9-1-1. For more detailed training on this topic, see course “Next Generation 9-1-1 Basics”.
NexGen 911 Basics :Understanding technology in your center is a step into a leadership role, self-confidence, positive attitude. Understanding NG911 technology will lessen your fear of change and help ease anxiety. Know that NG911 is not a destination, it’s just what’s next (and it will always be here). Learn how NG911 is going to make the 911 system better on both sides of the call
This rollcall training discusses what it will take to be a successful leader in the future. For more detailed training on this topic, see course Leading into the Future.