Courses
COURSE NAME
COURSE OVERVIEW
Low Confidence, Over Confidence, Flippant, Over Agreeable, Dense, are all descriptors used to label trainees. Learn how to identify these traits but more importantly where they come from and how to overcome them. During this session you will reflect on your training journey, identifying memorable traits of your trainers. Learn techniques to develop trust and open communication in the pursuit of creating productive team members!
There's always that one person at work who never has anything positive to say, riles up other team members, and makes work life miserable. In order to have effective agencies, we've got to proactively deal with these difficult and toxic employees. The most important thing when dealing with dysfunctional or toxic people is you have to take action from the first line supervisor. In this course, Dr. Marshall Jones will discuss the cost of difficult and toxic employee performance, how to deal with difficult employees, and how leaders can prevent toxic employees.
Because people are living longer today, we have more generations in the workforce interacting with each other than ever before. This can make leading your officers more complicate as officer from different generations may have different motivations, communication styles, and values. In this course, David Rausch will discuss how to work more collaboratively with someone from a generation different from your own and how to utilize the strengths of each generation to create a more positive and effective work culture.
This rollcall training reviews the three main styles of learners, which is vital to help CTO’s better train employees. For more detailed training on this topic, see course The 911 Training Blueprint.
This rollcall training talks about different types of stress, including stress that is unhealthy and stress that is actually positive for you. For more detailed training on this topic, see course Physical and Mental Wellness Coping Strategies.
This training talks about some of the ways employees may react when you have a difficult conversation with them and how you can respond to their reactions. For more detailed training on this topic, see course Difficult Conversations.
Any time you bring a diverse group of people together into a work environment that is at times both emotionally stressful and highly technical, coupled with the demands for accuracy, speed, and professionalism, there will be opportunities for interpersonal conflict or performance issues. In this course, Christine Massengale will discuss how to have difficult conversations with employees, including how to avoid the pitfalls of the judgement zone while addressing behaviors that impact performance and how to avoid the awkward aftermath of a difficult conversation.
This rollcall training discusses the differences between interpreters and signers for the deaf, and why it is important to know the difference. For more detailed training on this topic, see course Deaf and Hard of Hearing Awareness for First Responders.
Discuss the importance of knowing Recognition (short-term remembering) and Recall (long-term remembering and application) when planning your training. This training is taken from specialized course, The Transformational Trainer presented by Command Presence.
Discuss why and how your public assembly permit should make clear what is permitted during an assembly and when it becomes an unlawful assembly.