The Ethical Compass; Navigation for Public Officials and Public Perception

This session emphasizes the importance of ethical behavior as a public official. Participants will explore principles like honesty, integrity, and confidentiality, which are crucial to dispatching operations. They'll learn a decision-making framework for handling ethical dilemmas and review real-life case studies. The session also addresses misconceptions about ethics, the lines you should never cross, and strategies for maintaining public trust and keeping you out of the hot seat.

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Compassionate Understanding of Suicidal Callers for Telecommunicators Roll Call

Explain the technique of wondering compassionately, which can prevent inaccurate assumptions. For more instruction on this topic, view the course Building 9-1-1 LifeBridges to Suicide Callers.

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