KLEC Approved Courses
COURSE NAME
COURSE OVERVIEW
This course is intended to develop actionable leadership skills and tools of leadership topics for 9-1-1. Top trainers will cover Next Generation Leadership, Leadership and Career Development Concepts, Hiring for Success, Career Development Programs for Employee Retention, Diversity Intelligence in 9-1-1, Policy Primer, Building a Gold Star Recognition Program, and Difficult Conversations.
Yoga is often viewed as intricate movements only for the flexible, but this is not accurate. Yoga and breath work can have tremendous benefits, especially for first responders. In this course, Natalie Hunt will demonstrate activities that release tension, integrate mind-body breath, and create space for mental and physical relaxation.
Most first responders admit to struggling with nutrition and struggling with health concerns. This is often due to the long-term stress, elevated cortisol, and the daily habits of a first responder. In this course, Natalie Hunt will discuss action steps to help students build healthier habits, how to shop for healthy options that are affordable, and how to pre-prepare breakfast, snacks, and lunch to help them eat healthy even in a high demand schedule.
There has always been a long-standing focus on what individuals can do to enhance their health and wellness; however, any gains that an individual might make in their individual intervention will be less impactful and less long-lasting if their PSAP is suffering. In this course, Dr. Michelle Lilly with discuss the current challenges that affect employee health and wellness in PSAPs, organizational level interventions that can be implemented to enhance health and wellness in employees, and ways to engage mental health practitioners to work with PSAPs who offer gold standard treatments.
Telecommunicators face many challenges in PSAPs that they have no control over, which can cause an immense amount of stress. This course will help telecommunicators think about different ways that they can approach those stressors, particularly things that they cannot control, and ways to bolster their resilience. In this course, Dr. Michelle Lilly will discuss resilience mindset and provide work-related and non-work-related examples and how values-driven living that can bolster resilience.
Moral injury is a recent phenomenon in the clinical psychology literature, but from preliminary evidence, we know that first responders are at risk of experiencing morally injurious events that lead to telecommunicators struggling both mentally and physically. In this course, Dr. Michelle Lilly will discuss what moral injuries are, the positive benefits of disclosure and peer support, and how seeking the assistance of a trained mental health practitioner is their best way of processing and recovering from these events.
There is a lot of misinformation about PTSD, the symptoms of it, the prevalence rate, and it is vital for dispatchers to get accurate information so they can more accurately identify their risk for PTSD. We all tent to want to cope with traumatic events by avoiding thinking about them, but when we rely on avoidant coping to manage our distress, it has an increased likelihood of prolonging our distress over time. In this course, Dr. Michelle Lilly will discuss PTSD and its symptoms, the prevalence of PTSD and related conditions in 9-1-1, and some treatment options of PTSD.
In the law enforcement profession, an ethical mishap at one agency can impact agencies around the country. Now more than ever, officers need the moral courage to intervene when they see fellow officers are starting to go down the wrong path. Officers need introspection on their own code of ethics as well as group discussions to identify issues that officers and agencies are facing. In this course, Neal Rossow will help encourage those introspections and discussions by explaining ethical frameworks, an officer’s duty to intervene, and ethical conduct in the police organization.
In this course, Sgt. Dan Greene will be talking about the changes law enforcement training needs to make in order to thrive in today’s world. He will discuss how training needs to be malleable, meaningful, and mission-focused and explain the ten cornerstone concepts that training should be rooted in.
In this course, Victor Lauria will be discussing basic interview techniques, focusing on how to effectively gain information from witnesses, victims, and suspects. This course will cover the difference between interviews and interrogations, the three important questions that should be asked in every interview, and how to interview nervous suspects, angry suspects, and suspects acting superior.
Law Enforcement is a noble profession, but it is a profession that continues to be under intense scrutiny. No part of the profession has escaped criticism, from our records section, 9-1-1 Centers, patrol, investigations, and administration. This highly interactive course will address the basis of missteps made by our professionals. Too many agencies focus on “things” as the remedy. While there is tremendous value to be found in these “things” emphasis must shift to the “think.” We must equip our personnel with the necessary skills to think critically and be adaptive in their decision making.
In this course, Michael Warren will talk about effective report writing. During this presentation, he will give you simple tools to help improve the quality of the reports you write including identifying the why of your report, determining your primary, secondary, and unintended audience, and discussing common mistakes to avoid when writing.
In this course, Dr. Mike Pittaro discusses stress, work-life balance, and negative coping strategies and how officers can break those negative cycles. He will explain the negative effects of cortisol and techniques to reduce stress and increase both physical and mental wellness.
Everyone has implicit biases. Unfortunately, implicit biases can prevent officers from interacting effectively with people who are different from themselves. The focus of this course is to give officers tools to help recognize, reduce, and prevent their own implicit biases in order to help strengthen their relationships with the communities they serve and protect.
The ultimate goal of peer support is to enhance well-being of agencies and their telecommunicators. This course covers the basics of peer support as well as its benefits and provides strategies you can use to provide basic peer support.
This course will discuss the importance of emotional intelligence in staying calm in the field as well as an officer’s duty to intervene when they witness another officer losing control.
Every year in the U.S., there are an estimated 250,000 cases of out-of-hospital cardiac arrest. The average survival rate is 10%. This course provides a sample Telecommunicator CPR protocol based on the CPR LifeLinks initiative created by the National Highway Traffic Safety Administration. This course explains the importance of implementing a T-CPR protocol in the PSAP, teaches the telecommunicator how to recognize the symptoms of out-of-hospital cardiac arrest, provides a sample protocol of T-CPR instructions, and explains how to overcome barriers on OHCA calls.