Empathic Listening for Telecommunicators
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This rollcall training defines what empathic listening is and how it is vital to telecommunicators. For more detailed training on this topic, see course “Active Listening Skills”.
Course Length: 3 Minutes
Meet your Instructor
JC Ferguson
Expertise:
JC Ferguson is currently Commander over the Training Academy and Continuing Education for the Communications division of Austin-Travis Co EMS. His past experience includes service industry management, pavement engineering and emergency public service with experience in fire fighting, law enforcement, EMS and communications/dispatch.