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Basic Computer Skills

Servant Leadership in the PSAP
Jared Pelham, ENP
Hours: 1
During this course we will discuss the impacts and rewards of a servant style leadership in the PSAP. We will introduce tools for Supervisors and Telecommunicators to help develop an effective team through Servant Leadership Servant leadership turns the power pyramid upside down; instead of the people working to serve their leader, the leader is there to serve their people. In this session learn how you can use this philosophy of serving to unlock, drive, motivate and create higher-performing teams for better-fulfilled employees.
Combating Human Trafficking

Autism Awareness for 9-1-1 Telecommunicators
Jared Pelham, ENP
Hours: 1
This course will provide an understanding of the impact and challenges of an Autism Spectrum Disorder (ASD) Emergency on telecommunicators, responders, and family members and how to incorporate those challenges into skills needed to gather information when processing these calls for service.