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About the Course
This course will explore some best practices for interacting with callers who
have Autism Spectrum Disorder. The goal of the course is to help
telecommunicators to be better able to help callers with Autism by
understanding the characteristics of Autism, how people on the spectrum
communicate, and how to identify red flags that the caller is on the spectrum.
Your Instructor
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Stephanie Zoltowski
Dr. Stephanie Zoltowski is the owner and a training consultant with Spectrum Training Soultions, LLC, a company that seeks to provide law enforcement officers and other first responders customized training to improve interactions with the special needs population and maximize safety for all parties involved. Dr. Zoltowski was the Director of Special Needs at the Jewish Community Center of Metro Detroit for three years and before that worked as a behavioral therapist. Dr. Zoltowski holds a doctorate of psychology in business psychology and has professional certifications and training in Youth Mental Health First Aid, Mental Health First Aid, and Nonviolent Crisis Intervention.