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About the Course
Telecommunicators face many challenges in PSAPs that they have no control
over, which can cause an immense amount of stress. This course will help
telecommunicators think about different ways that they can approach those
stressors, particularly things that they cannot control, and ways to bolster their
resilience. In this course, Dr. Michelle Lilly will discuss resilience mindset and
provide work-related and non-work-related examples and how values-driven
living that can bolster resilience.
Your Instructor
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Michelle Lilly
Dr. Michelle Lilly has studied the physical and mental health of public safety professionals over the past decade. She is among the first to publish data on the mental and physical health of 9-1-1 professionals and has worked on research projects with retired law enforcement. She is trained in evidence-based interventions for stress and mental health conditions and has experience in delivering training and intervention at the individual and group level. She has received state funding to support the development and distribution of her Saving Blue Lives training on PTSD, suicide, peer support, and resilience.