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About the Course
This course is a one-hour webinar-style course providing an overview of what PSAPs shouldmknow when considering implementing a Quality Assurance process. The course discusses themvarious recommended processes for conducting call review from how the call is answered andmprocessed, as well as how the call is dispatched. The three major disciplines – Police, Fire, andmEmergency Medical call processing are discussed in-depth. The new APCO/NE NA ANS 1.107.1.2015 Standard for the Establishment of a Quality
Assurance and Quality Improvement Program for Public Safety Answering Points is covered.
Your Instructor
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Eric Parry
Eric Parry was a sergeant for 23 years at Royal Canadian Mounted Police. He has worked as a Police Consultant, Emergency Response Specialist, Program Manager for the State of Utah 9-1-1 Program, and has also been the 9-1-1 Division Manager for the Utah Communications Authority. He is currently a member of APCO Canada, as well as a member and Chair of the Education Advisory Board for NENA, National Emergency Number Association.