top of page
.png)
About the Course
In this course, Jennifer Schwendimann will explain what a quality assurance
and quality improvement program is, why it is important, and how to begin a
QA/QI program.
Your Instructor
.png)
Jennifer Schwendimann
Jennifer Schwendimann has 13 years of experience in the 9-1-1 field. She started as a telecommunicator at Williamson County 9-1-1 and went on to serve as a training and quality assurance coordinator and, most recently, as operations manager. She is currently the Training Coordinator of the Tennessee Emergency Communications Board.
bottom of page