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About the Course
This course is a condensed version of the five-hour specialized training course Foundations of Emergency Mental Health Dispatching. It will provide 9-1-1 professionals with a set of key insights into the EMHD skill set and the tools you need to rally the EMHD Mindset, including personal resilience skills and resources designed for 9-1-1 use in real-time to optimize call performance with callers-at-risk.
Your Instructor
James W. Marshall, M.A.
Jim Marshall has been a licensed mental health professional in Michigan for over 30
years, specializing in the treatment of traumatic stress and relationships until 2013.
He is now fully devoted to supporting the resilience and performance of 9-1-1
telecommunicators and EMS professionals. Jim founded and directs the 911
Training Institute, an organization dedicated to this mission since 2010. His
innovative courses, conference presentations, resources, and published works
equip 9-1-1 telecommunicators and their PSAP leaders to achieve optimal health,
performance, and morale as people and organizations. He is co-editor of The
Resilient 9-1-1 Professional: A Comprehensive Guide to Surviving & Thriving
Together in the 9-1-1- Center (Amazon). As founding chair of the 9-1-1 Wellness
Foundation (2011-2017), he led advocacy efforts to safeguard the well-being and
quality of life for 9-1-1 professionals. Jim also served as co-chair of the NENA
Working Group that produced the current NENA Standard on Acute/Traumatic and
Chronic Stress. For more information visit www.9-1-1training.net.