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About the Course
In this course, the student will learn what MLTS is as well as best practices for handling MLTS (Multi Line Telephone Systems) calls. These types of telephone systems exist in larger businesses and places like hotels. MTLS Compliance refers to 911 Direct Dialing (the ability to dial 911 without first dialing another number), Notification, and Dispatchable Location Requirements. We will also discuss why MLTS Compliance is important in addition to the story behind Kari's Law and Ray BAUM's Act.
Your Instructor
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Erika Lakey
Erika Lakey, ENP, CMCP, RPL has been in Public Safety for over 15 years at the Osceola County Sheriff's Office in Central Florida. She started as a frontline telecommunicator and became a CTO, Assistant Squad Leader, and then moved to the support roles of Training Coordinator and 911 Support System Specialist. Erika teaches 9-1-1 public education, in addition to handling the technical aspects of the ECC's in the county. She also works with various vendors for numerous projects. Erika enjoys serving the industry by volunteering for committees, work groups, and standards development committees. Erika graduated from Middle Tennessee State University with a BS in Advertising/ PR. She co-founded "Those 911 Girls"�, a resource hub dedicated to communicating the industry to 9-1-1 professionals. In her down time, Erika teaches swim lessons, trains Brazilian jiu-jitsu with her husband and three daughters, and co-manages their family businesses.