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About the Course
Any time you bring a diverse group of people together into a work environment that is at times both emotionally stressful and highly technical, coupled with the demands for accuracy, speed, and professionalism, there will be opportunities for interpersonal conflict or performance issues. In this course, Christine Massengale will discuss how to have difficult conversations with employees, including how to avoid the pitfalls of the judgement zone while addressing behaviors that impact performance and how to avoid the awkward aftermath of a difficult conversation.
Your Instructor
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Christine Massengale
Christine Massengale is a Public Safety Communications Leader with over 27 years of progressive experience and increasing responsibility, including 17 years combined in supervisory and training/quality assurance roles. She is an Emergency Number Professional (ENP) and Registered Public Safety Leader (RPL), both professional certifications which enhance her training and technical knowledge to successfully manage the four consolidated dispatch centers for the Tennessee Highway Patrol. Her first-hand experience working with Public Safety P25 Land Mobile Radio and Broadband communications as a front-line operator, Communications Unit Leader (COML), tactical dispatcher, instructor, and supervisor give her the necessary insight to understand the communications needs and capabilities of both dispatch and field personnel. She makes technology and purchasing recommendations and signs off on division expenditures. She prioritizes and manages a broad range of responsibilities and deadlines to ensure efficiency, effectiveness, and quality of performance and compliance to internal processes and industry standards.