.png)
About the Course
This course is a recording of Creating Effective Training Programs filmed at NENA’s 2022 Conference Expo in Louisville, KY. Rob McMullen, ENP and Kelly Sanders-Kelley lead a discussion about ways to build a training program within your PSAP, including performing a needs assessment, implementing adult learning principles, and finding various types of training resources.
Your Instructor
Rob McMullen
Rob McMullen, ENP is an experienced leader with a demonstrated history of
working in the Public Safety/911 industry and is skilled in crisis management,
government, law enforcement, emergency management, and disaster response.
He is a strong operations professional and forward thinker who graduated from
Indiana State University.
He worked as the Communication Supervisor at Parke County 911 for 12 years and
the 911 Director at Vigo County 911 for 3 years. He currently works as the
Executive Director at Knox County 911.