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About the Course
Designed primarily for new telecommunicators, this course will review some of the common call classifications for law, fire, and EMS. This segment will also identify three common call classifications that are often confused by new telecommunicators.
Your Instructor
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Cherie Bartram
Cherie Bartram, ENP has 38 years of experience in the 9-1-1 profession. She started as a call taker in the city of Lakewood, Colorado, and worked her way up from call taker to dispatcher. She has acted as director at St. Clair County Central Dispatch center. She is currently Executive Director at the South East Regional Emergency Services Authority as well as an Institute Board Member with the National Emergency Number Association (NENA).
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