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Building 9-1-1 Lifebridges to Suicide Callers: An Introduction

Duration

2 Hours

About the Course

Most 9-1-1 professionals do their best to manage calls with those struggling with suicide. However, traditionally, these very first responders lack adequate training on the topic. This two hour course is a powerful introduction to Building LifeBridges to Suicide Callers, an expertly-designed training based on the science of suicidology and customized specifically for the 9-1-1 professional’s work at the console. While at least eight hours of such training is needed to achieve call mastery with these call types, this session provides dispatchers with a solid foundation to improve their emergency response and to protect their own resilience.

Your Instructor

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James W. Marshall, M.A.

Jim Marshall has been a licensed mental health professional in Michigan for over 30
years, specializing in the treatment of traumatic stress and relationships until 2013.
He is now fully devoted to supporting the resilience and performance of 9-1-1
telecommunicators and EMS professionals. Jim founded and directs the 911
Training Institute, an organization dedicated to this mission since 2010. His
innovative courses, conference presentations, resources, and published works
equip 9-1-1 telecommunicators and their PSAP leaders to achieve optimal health,
performance, and morale as people and organizations. He is co-editor of The
Resilient 9-1-1 Professional: A Comprehensive Guide to Surviving & Thriving
Together in the 9-1-1- Center (Amazon). As founding chair of the 9-1-1 Wellness
Foundation (2011-2017), he led advocacy efforts to safeguard the well-being and
quality of life for 9-1-1 professionals. Jim also served as co-chair of the NENA
Working Group that produced the current NENA Standard on Acute/Traumatic and
Chronic Stress. For more information visit www.9-1-1training.net.

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