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About the Course
The 9-1-1 professional is a hero, and heroes wear capes. The 9-1-1 cape helps protect you from tough calls, helps you fight depression, and allows you to have a long, successful career in 9-1-1. This course discusses how you have the ability to change and build your cape over time. We will cover how to build your cape with skills to help shield you from the stress and trauma of the 9-1-1 profession as well as ways to combat negativity.
Your Instructor
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Tracy Ertl
Tracy Ertl served for 28 years in public safety communications with Brown County Public Safety Communications in Green Bay, Wisconsin. She has served as an adjunct law enforcement instructor for APCO and is the owner of Titletown Publishing, a publishing company specializing in survival and police titles. She is also the founder of HeroLight Training where she is a trainer.