Telecommunications

The 9-1-1 professional is a hero, and heroes wear capes. The 9-1-1 cape helps protect you from tough calls, helps…

In this course, Jodi Springer will be discussing her experience in creating a public education program. She will discuss how…

9-8-8 will be a big part of our crisis continuum in the future by providing the right resource when police,…

This course will examine the national and state efforts in developing and implementing protection strategies relating to children and seniors.…

In this course, JC Ferguson will discuss how to listen empathically and critically, how to feel what someone else if…

This course discusses active threat response for fire communications. In this one-hour session, Tracy Ertl discusses topics such as the…

Emotional intelligence is vital for building trust and connections, which leads to effective and clear communication. In this course, Carl…

This course will provide an understanding of the impact and challenges of an Autism Spectrum Disorder (ASD) Emergency on telecommunicators,…

In this course, Leslie Whitham, ENP will discuss how to be prepared in your communications center before the phone even…

Bloom’s Taxonomy is a large structure that shows the progression from one level of learning to another, and just having…

Most 9-1-1 professionals do their best to manage calls with those struggling with suicide. However, traditionally, these very first responders…

This one-hour course focuses on how consideration, communication, and consistency can help build trust between dispatchers and field responders.

Designed primarily for new telecommunicators, this course will review some of the common call classifications for law, fire, and EMS.…

In this course, Retired Chief Tim Christol will discuss how to create and execute a career development plan. This course…

This course is a recording of Creating Effective Training Programs filmed at NENA’s 2022 Conference Expo in Louisville, KY. Rob…

This course discusses how to better understand yourself and others by using the DISC personality assessment. In this one-hour session,…

Verbal Defense & Influence is a tactical communication program based on the groundbreaking work of Dr. George Thompson. Depending on…

Any time you bring a diverse group of people together into a work environment that is at times both emotionally…

Climate change has increased the risk for wildland fires around the world. There is an ever-increasing need for telecommunicators to…

In today’s diverse environment, it is vital to know how to navigate and embrace diversity to create a safe and…

In this one-hour course, Tracy Eldridge discusses the basics of emergency medical dispatch, including the responsibilities of EMD, legal and…

From the first line to senior staff, law enforcement officers use communication skills to direct, inform, and persuade others to…

In this course, the student will learn what MLTS is as well as best practices for handling MLTS (Multi Line…

This course provides telecommunicators with a pragmatic understanding, reflection, and discussion of ethical issues and dilemmas in the workplace. Participants…

This course discusses dispatching for fires in high-rise buildings. In this onehour session, Tracy Ertl discusses statistics concerning high-rise fires,…

No matter what position we hold, we all report to someone and have directives we must follow. The success of…

This course is a condensed version of the five-hour specialized training course Foundations of Emergency Mental Health Dispatching. It will…

Yoga is often viewed as intricate movements only for the flexible, but this is not accurate. Yoga and breath work…

Moral injury is a recent phenomenon in the clinical psychology literature, but from preliminary evidence, we know that first responders…

There has always been a long-standing focus on what individuals can do to enhance their health and wellness; however, any…

There is a lot of misinformation about PTSD, the symptoms of it, the prevalence rate, and it is vital for…

Having a sense of purpose as a telecommunicator will ignite passion and fuel

your performance. Your purpose is a living,…

This course is a one-hour webinar-style course providing an overview of what PSAPs shouldmknow when considering implementing a Quality Assurance…

In this course, Jennifer Schwendimann will explain what a quality assurance

and quality improvement program is, why it is important,…

It is vital for telecommunicators to have a basic understanding of how radio

communications work and the limitations and pitfalls…

Yoga is often viewed as intricate movements only for the flexible, but this is not

accurate. Yoga and breath work…

In this course, Dawn Shumway discuss some tools help foster effective

communication with your caller, human responses and why what…

Sick Building Syndrome is a situation in which occupants of a building experience

acute health effects that seem to be…

This course is an abbreviated edition of the 9-1-1 Training Institute’s five-hour

specialized training on recognizing and managing the stress…

Every year in the U.S., there are an estimated 250,000 cases of out-of-hospital cardiac

arrest. The average survival rate is…

This is a refresher course of the T-CPR course that focuses on the importance of

implementing a T-CPR protocol in…

In the world of positive psychology, appreciation is directly connected with

improved mental health, which means happier employees. In this…

This course is a condensed primer of the specialized five-hour training The Power

of Peer Support. Even the best and…

Telecommunicators face many challenges in PSAPs that they have no control

over, which can cause an immense amount of stress.…

In this course, Doug Showalter will talk about how to train for success by

evaluating your agency’s training program, creating…

This course will explore some best practices for interacting with callers who

have Autism Spectrum Disorder. The goal of the…

Telecommunicators within the 9-1-1 industry endure severe and repetitive stressors throughout

their career. In order to combat the short and…

In this course, Leslie Whitham, ENP, will discuss the value and importance of

understanding the mission of your PSAP. She…

The ultimate goal of peer support is to enhance well-being of agencies and

their telecommunicators. This course covers the basics…

In this course, Sondra Wesley will explain what video to 9-1-1 is, identify

elements agencies should consider when implementing video…

Most first responders admit to struggling with nutrition and struggling with

health concerns. This is often due to the long-term…

Hiring the right fit and preparing those employees for a life long journey in mental and physical

wellness in this…

After reading the best-selling book, “Who Moved My Cheese?” Showalter &

Company thought, why are we just reacting to inevitable…

This course explores leadership styles, our ideas about leadership and gender, and

the female-driven experience. This is not just a…