Telecommunications

The 9-1-1 professional is a hero, and heroes wear capes. The 9-1-1 cape helps protect…

In this course, Jodi Springer will be discussing her experience in creating a public education…

9-8-8 will be a big part of our crisis continuum in the future by providing…

This course will examine the national and state efforts in developing and implementing protection strategies…

In this course, JC Ferguson will discuss how to listen empathically and critically, how to…

This course discusses active threat response for fire communications. In this one-hour session, Tracy Ertl…

Emotional intelligence is vital for building trust and connections, which leads to effective and clear…

This course will provide an understanding of the impact and challenges of an Autism Spectrum…

In this course, Leslie Whitham, ENP will discuss how to be prepared in your communications…

Bloom’s Taxonomy is a large structure that shows the progression from one level of learning…

Most 9-1-1 professionals do their best to manage calls with those struggling with suicide. However,…

This one-hour course focuses on how consideration, communication, and consistency can help build trust between…

Designed primarily for new telecommunicators, this course will review some of the common call classifications…

In this course, Retired Chief Tim Christol will discuss how to create and execute a…

This course is a recording of Creating Effective Training Programs filmed at NENA’s 2022 Conference…

This course discusses how to better understand yourself and others by using the DISC personality…

Verbal Defense & Influence is a tactical communication program based on the groundbreaking work of…

Any time you bring a diverse group of people together into a work environment that…

Climate change has increased the risk for wildland fires around the world. There is an…

In today’s diverse environment, it is vital to know how to navigate and embrace diversity…

In this one-hour course, Tracy Eldridge discusses the basics of emergency medical dispatch, including the…

From the first line to senior staff, law enforcement officers use communication skills to direct,…

In this course, the student will learn what MLTS is as well as best practices…

This course provides telecommunicators with a pragmatic understanding, reflection, and discussion of ethical issues and…

This course discusses dispatching for fires in high-rise buildings. In this onehour session, Tracy Ertl…

No matter what position we hold, we all report to someone and have directives we…

This course is a condensed version of the five-hour specialized training course Foundations of Emergency…

Yoga is often viewed as intricate movements only for the flexible, but this is not…

Moral injury is a recent phenomenon in the clinical psychology literature, but from preliminary evidence,…

There has always been a long-standing focus on what individuals can do to enhance their…

There is a lot of misinformation about PTSD, the symptoms of it, the prevalence rate,…

Having a sense of purpose as a telecommunicator will ignite passion and fuel

your performance.…

This course is a one-hour webinar-style course providing an overview of what PSAPs shouldmknow when…

In this course, Jennifer Schwendimann will explain what a quality assurance

and quality improvement program…

It is vital for telecommunicators to have a basic understanding of how radio

communications work…

Yoga is often viewed as intricate movements only for the flexible, but this is not

In this course, Dawn Shumway discuss some tools help foster effective

communication with your caller,…

Sick Building Syndrome is a situation in which occupants of a building experience

acute health…

This course is an abbreviated edition of the 9-1-1 Training Institute’s five-hour

specialized training on…

Every year in the U.S., there are an estimated 250,000 cases of out-of-hospital cardiac

arrest.…

This is a refresher course of the T-CPR course that focuses on the importance of

In the world of positive psychology, appreciation is directly connected with

improved mental health, which…

This course is a condensed primer of the specialized five-hour training The Power

of Peer…

Telecommunicators face many challenges in PSAPs that they have no control

over, which can cause…

In this course, Doug Showalter will talk about how to train for success by

evaluating…

This course will explore some best practices for interacting with callers who

have Autism Spectrum…

Telecommunicators within the 9-1-1 industry endure severe and repetitive stressors throughout

their career. In order…

In this course, Leslie Whitham, ENP, will discuss the value and importance of

understanding the…

The ultimate goal of peer support is to enhance well-being of agencies and

their telecommunicators.…

In this course, Sondra Wesley will explain what video to 9-1-1 is, identify

elements agencies…

Most first responders admit to struggling with nutrition and struggling with

health concerns. This is…

Hiring the right fit and preparing those employees for a life long journey in mental…

After reading the best-selling book, “Who Moved My Cheese?” Showalter &

Company thought, why are…

This course explores leadership styles, our ideas about leadership and gender, and

the female-driven experience.…